First Line Support Technician

🌟 First Line Support Technician
📍 Cape Town

📢 Help keep our people, technology and workplace running smoothly

Are you a practical problem-solver who enjoys troubleshooting technology and helping people? We’re looking for a First Line Support Technician to provide responsive technical and facilities support across our Cape Town office.

In this role, you’ll be the first point of support for everyday IT queries, hardware and software issues, equipment requests and workplace facilities needs. You’ll work closely with internal teams and external IT partners to resolve issues efficiently, keep stakeholders informed and create a safe, reliable and productive working environment.

🔧 What you’ll be doing:

• Provide first-line support for password resets, hardware connections, software irregularities and basic configuration issues.
• Monitor, log and manage support tickets, ensuring that queries receive prompt attention.
• Troubleshoot issues and escalate tickets to internal support teams or external IT service delivery partners when necessary.
• Keep internal and external stakeholders informed through clear and timely status updates.
• Support employee onboarding and offboarding, including equipment and procurement requests.
• Manage IT assets and maintain accurate asset register records and supporting forms.
• Monitor internal systems and notifications to stay informed about outages, system issues and service statuses.
• Work with IT partners to troubleshoot and resolve technical issues.
• Maintain standard checklists and documentation for internal and partner support.
• Continue learning and researching new developments and trends in the IT environment.

🏢 You’ll also support the workplace by:

• Helping to maintain a safe, clean and hazard-free office environment.
• Managing meeting room setups.
• Responding to requests for repairs or fixes within the physical office.
• Supporting general safety on the office floor.
• Delivering a customer-focused service that promotes high levels of satisfaction and engagement.
  
  

✅ What we’re looking for:

• Matric or Grade 12
• At least one year of hands-on experience in computer network administration, and/or relevant IT training or certification
• A good understanding of IT networks and terminology
• Relevant product or system knowledge or certification
• Strong problem-solving, communication and technical skills
• A customer-service mindset and the ability to communicate confidently with different stakeholders
• The ability to coordinate tasks, prioritise effectively and work as part of a team in a functional matrix environment.
  
  

🌱 An added advantage:

• A+ and N+ certification

💡 Why Join Harambee

At Harambee, you'll find more than just a First Line Support Technician role. You'll be part of a team that helps keep our people connected, supported, and productive by ensuring the technology they rely on every day works effectively. From troubleshooting technical issues to providing excellent user support, your work will play an important role in enabling our mission and helping create opportunities for young people.

We are a purpose-driven organisation that combines innovation, collaboration, and high performance to tackle one of South Africa's most pressing challenges. Here, you'll work alongside passionate and talented colleagues, be trusted to take ownership, grow your technical and customer service skills, and contribute to meaningful change at scale. We believe that diverse perspectives make us stronger and are committed to creating an inclusive environment where everyone feels valued, supported, and able to do their best work.

Accessibility & Inclusion

Harambee is committed to creating a diverse and inclusive workplace where everyone feels valued and able to contribute. We strongly encourage applications from people living with disabilities and are committed to providing an accessible and supportive recruitment process.