FleetShare Specialist

Working within one of Merchants Fleet’s fastest-growing programs, the FleetShare Specialist plays a critical role in supporting the future of the commercial rapid rental industry. In this role, you’ll help drive the day-to-day operations of our last-mile rental fleet—partnering with clients, vendors, and internal teams to ensure vehicles are rentable, utilized, and delivered efficiently. You’ll be at the center of a fast-paced, evolving operation where your ability to problem-solve, coordinate, and execute will directly impact program success and scalability. Location: Merchants Fleet Headquarters – Hooksett, NH (Hybrid). Typically 1 day per week work from home What Your Day Looks Like: You will: Drive Operational Execution: Support the end-to-end “rentability” lifecycle of fleet assets to ensure vehicles are ready, available, and utilized Coordinate key workflows including transportation, vehicle allocation, offboarding, and fleet balancing Partner with field teams to support operational execution and deliver strong customer service within assigned regions Assist in DSP (Delivery Service Provider) onboarding and enrollment efforts Coordinate Across Teams & Vendors: Collaborate with internal teams to align maintenance, repair, and readiness efforts that support vehicle utilization Work with third-party vendors (including telematics and mobility partners) to ensure smooth operations Support title, registration, and compliance-related processes Support Clients & Daily Operations: Respond to client and driver support inquiries through systems like Five9, acting as a FleetShare subject matter resource Monitor operations, identify issues early, and take action to resolve them quickly Track and manage operational activity across systems and tools Improve & Scale the Program: Help identify and document best practices to improve efficiency and consistency across the program Provide feedback on trends, challenges, and opportunities to enhance service delivery Support cross-functional initiatives that improve scalability and performance What You Bring: Experience : 1+ year of experience in operations, logistics, fleet management, or account support Experience working in fast-paced, deadline-driven environments Exposure to transportation, automotive, or logistics industries is a plus Education : Associate’s degree required The Skills You Bring: Strong communication skills with the ability to collaborate across teams and with external partners Highly organized with strong attention to detail and follow-through Ability to analyze information, identify issues early, and take action Comfortable working across multiple systems and data sources Adaptability and a bias for action in a fast-moving environment Problem-solving mindset with a focus on outcomes and results Proficiency in Microsoft Office; experience with Power BI or similar tools is a plus The Company You're invigorated by team collaboration and a fast-paced work environment. Opportunities for growth motivate you to always bring your A-game. You’re tired of being told “no” when you think of ways to improve, innovate, and do things better. There’s a place for people like you. Welcome to Merchants Fleet. We’ve been around for more than 60 years, but we’re the fastest growing fleet management company in North America. The fleet industry is behind every delivered package, the summertime memories kids make on their way to camp, and the heavy-duty trucks and vans that keep the lights on. That’s a lot of responsibility, and why we want our employees to always be at their best. Everything at Merchants Fleet is fueled by our entrepreneurial spirit, including: Leadership who truly lead and engage with employees Real career paths and the tools you need to grow and develop A work environment that’s encouraging and collaborative We know employees won’t stay if they’re not happy, which is why we provide a great benefits package on top of our award-winning work environment. In fact, we’ve just made the “Great Companies to Work For in NH” list for the 10th year and have a 84% employee satisfaction score (higher than the national average of 57%). So, what are you waiting for? See why a career with Merchants Fleet is the best decision your future self has ever made. We are fortunate to have an in-house team of Talent Acquisition experts who meet the needs of our business. Because they are AWESOME, we do not need support from external recruiting partners to identify talent or augment staffing for this role. AI Disclosure: We may use AI-assisted tools throughout the recruiting process to help support activities such as scheduling, communications, note organization, and process efficiency. If you have any questions or concerns about the use of these tools, please let us know. Please be assured that all applications and candidate evaluations are reviewed by people, and hiring decisions are made by our team based on a variety of factors, including skills, experience, and overall fit for the role. Join Center Stage at Merchants Fleet: Explore More + Apply Today! Merchants Fleet® is the fastest-growing and most electric fleet management company in North America, serving over 20 diverse industries, powered by 525 employees in 29 states with HQ in New Hampshire. Discover the unique benefits, perks and rewarding culture we offer you — download the Merchants Fleet 2026 Total Rewards Employee Benefits Guide today! Visit www.merchantsfleet.com/explore Merchants Fleet is an equal opportunity employer committed to diversity and inclusion. Individuals with disabilities and protected veterans are encouraged to apply. If you require an accommodation with our hiring process please send an email to [email protected] or call (603) 836-6483. To provide all candidates with the highest level of our attention, Merchants Fleet does not accept uninvited solicitations or resumes from third parties. All workplace policies, required notices and guidelines (including EEO posters, CCPA notice for California residents) are available online.