FN Care Technology Expert

Nokia of America Corporation, FN Care Technology Expert, Dallas, TX.

• Analyze and troubleshoot complex broadband access field issues remotely for optical network terminal and fixed wireless access products.

• Collaborate closely with other teams to drive issue resolution.

• Reproduce and isolate issues in lab environments for deeper analysis.

• Create and manage high-quality Jira tickets, ensuring timely follow-up and resolution with R&D.

• Conduct root cause analysis and recommend corrective actions.

• Develop and maintain knowledge base content to enhance team efficiency and customer support.

• Define diagnostic requirements and collaborate with product teams to enhance debugging capabilities.

• Work with the Care Innovation team to integrate Automation/AI for improved Care delivery.

• Participate in on-call weekend rotation (48 hrs) every 1.5 months.

Bachelor’s degree in Telecommunications, Computer Science, Information Technology, or a related field, and 5 years of post-baccalaureate, progressive related work experience. Alternatively, will accept a Master’s degree in Telecommunications, Computer Science, Information Technology, or a related field, and 3 years of related work

experience.

• Must have 2 years of experience debugging LTE and 5G network structure, core network, radio network, and distributed antenna issues;

• Must have 2 years of experience using networking concepts, including Ethernet, TCP/IP, IPV4, and IPV6, to isolate issues;

• Must have 2 years of experience in RF propagation modelling and interference analysis for 5G/4G network;

• Must have 2 years of experience troubleshooting WiFi related issues;

• Must have 1 year of experience in LTE and 5G signaling.

Employer will accept any suitable combination of education, training, or experience.

TO APPLY: Email CV to us.jobs@nokia.com with Job Code TX26-2509554 in subject line.

If offered employment, must have legal right to work in the U.S. EOE. Nokia of America Corporation offers a comprehensive benefits package: https://www.nokia.com/careers/our-locations/united-states/