Job Description:
Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit
www.sharecare.com
.
Job Summary:
This position
is responsible for
completing FMLA/Disability forms in
a timely
and efficient manner, ensuring
accuracy
and providing customers with the highest quality product and customer service. Applicants should have familiarity with medical terminology and medical office processes and procedures. Experience with FMLA/Disability forms is
required
.
The candidate will also demonstrate
that they are culturally aligned with Sharecare, by displaying and working within the values of Servant Leadership, Family, Compassion, Accountability and Respect for their leader and their peers. They will be innovative, open to change, and display honesty and integrity in all that they do.
Essential Job
Functions:
Process FMLA/Short Term Disability paperwork.
Communicate with patients and physician coordinators about disability/FMLA paperwork in an upbeat, patient centered attitude.
Process medical record requests for clients, with proper adherence to HIPAA and HITECH compliance training and laws.
Complete FMLA/Disability forms by
utilizing
industry standard responses as per the type of specialty practice.
Answer incoming calls,
assisting
multiple lines & capturing call data on Excel tracking log; provide excellent customer service by being attentive and respectful.
Validate and process all incoming requests for PHI.
Ensure patient's disability forms are completed after payment within 5-7 days (turnaround).
Pull patients forms and PHI requests
on a daily basis
for invoicing and loaded into RMS.
Establish and
Maintain
professional relationships with all account clients.
Monitor all EMR accounts to ensure that all requests are received and processed within
required
time frame
.
Verify patient information using key identifiers.
Conduct quality screenings on incoming PHI to protect patient data.
Verify requesting party contact information including fax number or address.
Update and
maintain
an
Accounting of
Disclosure Log for all medical records released.
Provide attention and care to patients and patient representatives.
Qualifications:
1 year prior experience in a medical records department or like setting
Strong computer software experience: general working knowledge of Microsoft Word & Excel
Excellent organizational skills
a must
and must be able to multi-
task
Must be able to type 50
wpm
Must be able to use fax, copier, scanning
machine
Must be willing to learn new equipment and processes
quickly
Must be self-motivated, a team player and have proven customer satisfaction
skills
Must have excellent Communication
skills
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.