Forum Moderator

TIER 1 FORUM MODERATOR & SUPPORT SPECIALIST

Employment Type: Full-tim

e
About the Ro

le
We are looking for a detail-oriented and reliable Tier 1 Forum & Support Specialist to join our growing team. This role is ideal for someone who enjoys structured work, follows processes carefully, and has excellent written English skil

ls.
As part of the Community and Support team, you will help maintain an online forum by moderating content, handling user reports, removing spam, and responding to basic customer support inquiries using established procedu

res.
Key Responsibil

• itiesReview and moderate forum posts and threads according to community guide
• linesHandle Tier 1 user reports and escalate complex issues when nece
• ssaryIdentify and remove
• spamOrganize forum content by moving threads to the correct sec
• tionsEnforce marketplace rules and pol
• iciesRespond to Tier 1 customer support tickets using templates and standard proce
• duresKeep the support queue organized and up to

date
Qualific

ations
R

• equiredExcellent written English communication
• skillsStrong attention to
• detailAbility to follow processes accurately and consi
• stentlyComfortable handling repetitive, high-volum
• e tasksGood organizational and time management
• skillsAble to work independently in a remote envi

ronment
P

• referredExperience in customer support, administration, or community mo
• derationFamiliarity with Freshdesk or similar ticketing
• systemsExperience with forum platforms such as
• XenForoBasic knowledge of Microsoft Word a

nd Excel
Work

• Schedule
• Full-timeRemote / Work
• From HomeInitial schedule: Monday to Friday, 12:00 AM – 8:00 AM (UK time), with weekend work required during the init
• ial phaseFuture opportunities to be part of a 24/7 support operation as the tea

m expandsIf you are organized, dependable, and enjoy working in a structured environment, we'd love to hear from you. Apply now by submitting your update

d resume.
Ho

w to ApplyIf you are interested in exploring this op

• portunity:Please submit your CV to recruit@tallant.asia and indicate your expected salary and earliest start date

available.