Forward Deployed Engineer

The Opportunity A fast-growing voice AI platform serving enterprise customers is building out its deployment team to own the technical side of client rollouts end-to-end. You'll be the primary technical contact for major accounts, taking AI-powered voice solutions from configuration to production and keeping them running at scale. If you're an engineer who wants real client ownership, not just internal tickets, this is where that happens. What You'll Own Lead the full deployment lifecycle for enterprise voice AI integrations, from initial configuration through production go-live and ongoing reliability Serve as the primary technical contact for a portfolio of enterprise clients, running architecture discussions, troubleshooting escalations, and owning system health Build and maintain monitoring infrastructure, dashboards, and alerting systems that surface issues before they become client problems Own telephony integrations across SIP, RTP, and enterprise backend systems, ensuring secure and stable production operation Translate client requirements into scalable solutions within platform constraints, and bring patterns back to product and engineering to close gaps Drive a data-informed approach to deployments by designing logging and analytics systems that enable proactive optimization What We're Looking For 2–5 years in a client-facing technical role: solutions engineering, technical consulting, or deployment/implementation Hands-on Python experience in a production context Experience with VoIP protocols (SIP, RTP) and telephony infrastructure Familiarity with Docker and Kubernetes for containerized deployments Comfortable owning complex enterprise stakeholder relationships independently Native-level English fluency Availability during PST business hours (full overlap required) Nice to Have Background in AI, NLP, or conversational systems Experience at a CCaaS, CPaaS, or contact center technology company Exposure to enterprise API integrations and backend service architecture Tools and Stack Python, Docker, Kubernetes, SIP/RTP, REST APIs, monitoring/observability tooling (specifics TBD by client stack) Details Location: Remote, Latin America Time Zone: PST overlap required (full business hours) Salary: Competitive — share your expectations when you apply. Type: Contract, full-time Start: ASAP About the Company An enterprise voice AI platform that automates customer service interactions at scale, deployed across global enterprise accounts handling tens of thousands of calls daily. The company is well-funded, growing fast, and expanding its deployment team to support a rapidly scaling client base. How It Works: Apply below — takes 2 minutes. Within 5 minutes of applying, you'll receive a phone call from our AI hiring assistant for a quick screening. If you pass the screening, you'll move into an interview with a LatamCent recruiter. Top candidates are presented to our client for their interview process.