Forward Deployed Engineer

Join our mission to provide governments with exceptional experiences so they can do the same for their communities! What do we do?💥 We empower governments to deliver exceptional citizen experiences. Check out our ‘About Us’ page for a deep dive into our product and what makes us exceptional. How will you help us make an impact? 👩‍💻👨‍💻 Clariti builds software that helps local governments modernize permitting and community development. Every new customer arrives with a decade of legacy data, an incumbent system to migrate off, and legal time limits that cannot reset. Historically, implementations in this industry are slow, manual, and consulting-heavy. We're building a fundamentally different way of implementing: engineering-led, tooling-driven, and measured in weeks instead of months. You are our first Forward Deployed Engineer. You will define the role, the playbook, and the bar for everyone who follows. You will report directly to the CTO. As a Forward Deployed Engineer at Clariti, you’ll get to : Work alongside the Implementation Consultant to triage requirements into configurations, new functionality or custom code as needed. Understanding the trade-off for each category and prioritizing scalability and reusability. Work with our SaaS platform development team to define new functionalities so they are ready for go-live. Own the technical side of new customer onboarding end to end: legacy data extraction, field and workflow mapping, transformation authoring, staging dry-runs, delta review with the customer, and production cutover with full data-integrity guarantees. Sit with city staff, clerks, and building officials; translate how a jurisdiction actually operates into product configuration; case types, workflows, fees, templates, permissions. Write real code: migration transformations, integration adapters (GIS/parcel, payments, SSO via SAML/OIDC), and one-off extraction tooling against legacy systems. Run point on customer-side technical stakeholders: IT directors, GIS teams, security reviews, SSO setup with municipal Entra/Okta tenants. Be the loudest feedback channel in the company: every manual workaround you perform becomes a spec for tooling or product capability, not tribal knowledge. Build the FDE playbook (runbooks, mapping templates, extraction scripts, estimation models) so hires two through five ramp ups in days. Use AI coding agents as a first-class part of the job; our engineering organization is AI-native and we expect implementation work to be too. What do you bring to the team? 🧠 5+ years as a software engineer, with at least 2 in a customer-facing deployment role (FDE, solutions architect, solutions engineer at a data-heavy company, or implementation engineer who writes production code, not a configurator). Strong understanding of LLMs and agentic automations. Strong SQL and data-migration instincts: you've untangled an undocumented legacy schema and gotten the data out clean, with an audit trail. Strong TypeScript; comfortable in Python for throwaway extraction tooling. Integration depth: SSO (SAML/OIDC), REST/webhooks, ideally GIS (Esri/parcel data) and payments. Genuine comfort in front of non-technical government customers; you can run a data-mapping sign-off with a city clerk and a security review with their IT director on the same day. Judgment about the bespoke-vs-repeatable line: you know when to hack it and when to turn it into tooling everyone uses. Willing to travel to customer sites as needed. Bonus Points 🎉 Govtech, regtech, or other compliance-heavy vertical SaaS experience; you understand why a permit's legal review clock can never reset during a migration. Palantir/Scale/Retool-style FDE background, tempered with product-company instincts. Experience being the first of a function and building the playbook. Heavy, sophisticated use of AI coding agents in real delivery work. What Success looks in one year: A cohort of customers implemented under the new model, live with zero data-integrity incidents and fully auditable migrations. Implementation timelines cut dramatically against our historical baseline, and measured. A repeatable FDE playbook that lets us hire the second FDE against a defined bar. A steady stream of tooling and product improvements shipped from your field reports. What’s in it for you?🫵 We invest in and empower our team members with competitive compensation packages, well deserved time off and benefits to keep you and your family healthy! * 💰 The base salary range for this role is expected to be between $$115-155k CAD based on the candidate’s skills, experience, and qualifications while considering internal pay equity and our broader pay philosophy. 💰 If you have questions about compensation as we move through the process, we’re happy to discuss further. *Benefits depend on employment type (full-time, part-time, contract, etc). Things to Note 📝 Background checks - Because our customers trust us with sensitive information, we require all successful candidates to undergo comprehensive background checks before joining our team. We focus strictly on global sanctions and criminal offences that are directly relevant to employment at Clariti, and follow all applicable privacy and human rights legislation. Travel - Although we operate as a remote company, all roles are expected to participate in occasional travel for in-person company-wide or departmental meetings, typically 1-2 times per year. Additional travel requirements specific to the role, if any, will be outlined in the job description. We're committed to building an inclusive culture where our team members take ownership over projects, tasks, and outcomes; bring a growth mindset to drive continuous learning and self-development; have the ability to communicate courageously in a direct but respectful way; and are customer-focused by keeping the customer at the heart of decision-making. It’s the diversity of our team that helps us make better decisions, by leveraging the diversity in thought & experience across to create impactful solutions as we explore new paths & challenges as we grow. We’re working to create a workplace and team that is as diverse as the communities we serve. We welcome and encourage candidates of all backgrounds to apply. Questions? We are here to help If you require accommodations in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in our hiring process for any reason, please direct your questions to [email protected] and we’ll be happy to support you.