Forward Deployed Engineer

About CruxOCM CruxOCM is THE go-to automation company for heavy industry. We're backed by venture capital and are shaking things up in the energy sector. Control room operators deserve the best tools to do their jobs safely and efficiently. And let's not forget about.minimizing environmental impact and maximizing revenue! If pilots have autopilot software, why can't controlroom operators have something similar? About the Role We are seeking an experienced Forward Deployed Engineer to join our team. This role serves as the technical bridge between our customers and product teams, ensuring our software delivers value within complex operational technology (OT) environments. Leverage field commissioning expertise to drive core engineering decisions. You will work with customers to design custom integrations and complex workflow logic beyond standard playbooks, continuously returning operational feedback to the product team to accelerate scaling. We are looking for someone interested in applying their commissioning knowledge in new ways: combining proven field techniques with software, data, and adjacent technologies to deliver industry-changing products in a fast-growing technology start-up. Reporting to the Forward Deployment Engineering Manager, the Forward Deployed Engineer will collaborate with product, engineering, and sales to align on the customer’s real operational problem, the product roadmap, and the deployment strategy. This role is a unique opportunity to blend deep technical ownership with customer-facing judgment - owning the outcome in the field and helping turn that outcome into product. Job Responsibilities • Work closely with internal teams and customers to deploy, integrate, and operate our software in live process control environments until it is in production use • Write, configure, and ship the integrations, data flows, and state machine logic required to make the product work against site-specific systems, constraints, and operating practices • Commission, test, and validate solutions in customer environments; diagnose issues at the software, data, and control-system boundary and drive them to resolution • Own technical outcomes for the, not just the go-live phase, and feed field learnings, reusable connectors, and product gaps back to engineering and product • Coordinate third-party commissioning and installation personnel where needed, while remaining accountable for the technical result • Work with operators and stakeholders to define success, demonstrate operational value, and capture evidence of adoption and customer outcomes • Apply knowledge of pipeline operations, hydraulic modeling/simulation, and management of change to scope and build solutions that fit real operating processes • Apply Windows server setup and configuration, OPC server setup and configuration, and HMI design in SCADA environments as part of building and commissioning working systems • Travel nationally and internationally up to 10% Requirements + Soft Skills • Bachelor’s degree or Technology Diploma in Computer Science, Software Engineering, Electrical Engineering, Computer Engineering, or Controls Engineering (or equivalent experience) • Extensive experience deploying and supporting complex software in mission-critical environments • Scripting or programming experience (Python, PowerShell, or similar) • Working knowledge of Windows Server and network administration • Familiarity with SQL, relational databases, and time series databases • The ability to translate operational feedback into concrete changes in software logic • Experience writing specification documents and technical reports Prior experience or knowledge of the following is considered an asset: • Experience leveraging AI-assisted development tools (e.g. Cursor, Claude, GitHub Copilot) • Understanding of industrial communication protocols: OPC-UA, OPC-DA, MQTT, Modbus, or similar • Hands-on SCADA experience (e.g. AVEVA Enterprise SCADA, Inductive Automation Ignition) • Pipeline operations knowledge (e.g. hydraulics, control logic) • Experience with hydraulic modelling / simulators e.g. DNV Synergi Pipeline Simulator (SPS) Soft Skills • Autonomous Drive & Initiative: Self-motivated, adaptable, and focused on continuous improvement with minimal supervision • Time Management & Reliability: Strong ability to prioritize tasks, make sound decisions, and consistently meet deadlines • Clear Communication & Collaboration: Excellent written and verbal communication skills, with the ability to review team members' work and provide constructive feedback • Analytical Problem-Solving: Sharp troubleshooting capabilities paired with responsible, detail-oriented work habits What we Offer • Competitive compensation package, including equity • Comprehensive health benefits • Remote-first work environment • Flexible work arrangements • Professional development opportunities • Growth-mindset culture • A diverse and inclusive environment CruxOCM is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are happy to accommodate any accessibility needs you may have. Ready to take your career to the next level? Join us and help shape the future of the energy sector!