Forward Deployed Engineer

About the Role

Join an AI and automation team delivering production solutions directly within customer environments. You will own end-to-end deployments, turning complex operational workflows into reliable AI agents and measurable business outcomes.

What You'll Do

• Lead customer engagements from kickoff through go-live, owning delivery and the working relationship.

• Map workflows, identify automation opportunities, and determine where processes need improvement or blockers need resolution.

• Translate business logic into agent behaviors, including decision rules, exception paths, and fallbacks.

• Configure and deploy agents across customer systems such as ERPs, portals, spreadsheets, email, and custom tools.

• Write integration code, scripts, and prototypes, then debug and improve agents in production.

• Run working sessions with customer stakeholders, align scope to business needs, and identify opportunities to expand impact.

• Document reusable patterns, templates, and runbooks, and share recurring workflow insights with product and engineering teams.

What We're Looking For

• Five to eight years of experience in forward deployed engineering, applied AI, technical consulting, or a similar hands-on delivery role.

• Experience shipping agentic AI systems in production within customer environments and owning scoping, implementation, and go-live.

• Hands-on skills with LLMs, agent frameworks, prompt engineering, evaluations, MCP, RAG, APIs, and integration code using Python, JavaScript or TypeScript, and SQL.

• Ability to work with REST APIs, JSON, webhooks, and enterprise systems, including ERPs and operational tools.

• Direct customer delivery or startup experience, beyond pre-sales, demos, or advisory work, with a focus on individual contributor work.

• Strong customer-facing communication, including the ability to lead sessions and connect technical delivery to business impact.

• Experience in operationally complex sectors such as retail, e-commerce, consumer goods, supply chain, manufacturing, or logistics is a plus.

• Based in the UK, eligible to work in the United States as a citizen or Green Card holder, and willing to travel frequently to customer sites across the UK and EU, around three days per week during active deployments.

Compensation & Benefits

Salary range: €110,000 to €200,000 annually. Visa sponsorship is not available.

Location

Remote, United Kingdom, with frequent travel to customer sites across the UK and EU.