Forward Deployed Engineer (Solutions Engineer)

Who we are: Stable. Supportive. Success-driven. eFlexervices is a premier BPO company with a 24-year track record of excellence. We don't just fill seats; we invest in human potential. We are dedicated to finding the perfect fit for your skills and helping you optimize your career performance. If you're looking for a company that values exceptional quality and operates on a foundation of trust, you belong at eFlex. What we are looking for: Are you ready to take your expertise to the next level? At eFlexervices, we're not just hiring Forward Deployed Engineer – we're empowering your talent to deliver quality and performance. Join us in shaping the success and making an impact that truly matters. Summary As a Forward Deployed Engineer , you sit at the intersection of engineering and go-to-market. You're the technical owner of customer outcomes — hands-on in the code, embedded in the customer relationship. This high-bar engineering role owns customer onboarding and site-speed success end-to-end. You will be expected to run high-profile e-commerce storefront launches completely independently. This is not a support role. You'll be debugging JavaScript in production, writing transform scripts, configuring caching rules, and troubleshooting complex CDN behavior across Shopify, SFCC (Salesforce Commerce Cloud), and custom storefronts. You'll own the full technical lifecycle from onboarding through optimization, working directly with merchant engineering teams and translating their stack into our client’s platform. The job in one sentence: investigate a customer's e-commerce storefront, design and QA the caching configuration that makes it faster without breaking it, launch it, prove the speed, and lead the customer conversations, including the hard ones. What you’ll be doing: Pre-trial site investigation (Shopify / Salesforce Commerce Cloud) Cache-safety design — what's safe to serve from cache without showing one shopper another's data Launch QA and post-launch speed validation Live diagnosis of performance and caching incidents; escalate genuine platform bugs to engineering with evidence Technical customer calls, including delivering bad news plainly Own the final "safe to serve" call on every configuration before it ships Qualifications and Requirements: Must-Haves (all required) HTTP caching depth — configured or debugged a CDN/edge (Cloudflare, Fastly, Akamai, Varnish), not just used one Performance measurement — Core Web Vitals / RUM; questions a metric before acting on it Reads real frontend code — JS/DOM; Shopify Liquid or SFCC a plus Live arithmetic — comfortable doing rough traffic/capacity math out loud Investigation discipline — forms a theory first, checks simple explanations first Launch ownership — owned a customer-facing launch or migration end to end Customer judgment — delivers bad news plainly, without blaming and without folding Roughly 5+ years, at least 2 customer-facing Logistics Advanced English 4+ hours daily overlap with US Eastern business hours (live US customer calls — must-have, not preference) Camera-on and screen-share for live sessions Key Non-Negotiables: HTTP Caching Mastery: Deep knowledge of cache keys, expiry, purging, cookies, and how caches serve the wrong thing. Performance Skepticism: Knowing what speed metrics actually measure and questioning dashboard data. Storefront Code Inspection: Ability to open a live page’s raw HTML/JS and spot personal data baked into it that would break under caching. Live Arithmetic Comfort: Ability to perform rough traffic and capacity math out loud on a whiteboard mid-conversation. Investigation Discipline: Forming a technical hypothesis before touching code. Launch Ownership: Verifiable history of carrying a high-stakes customer-facing launch or migration end-to-end. Uncompromising Customer Judgment: Comfort telling a customer tough technical truths plainly without blaming or folding. Not a Fit: Pure backend with no frontend exposure Pure frontend with no HTTP/infrastructure depth Performance-marketing / SEO without hands-on engineering Anyone unwilling to do live working sessions Benefits and Perks: At eFlex, we're not just a workplace – we're a community of playmakers, committed to fostering growth, learning, and personal connections. Here's what's in store for you: Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace. Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements. Flexible Work Options: Work your way! If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds. Wellness Matters: Recharge and refresh! Our flexible vacation and sick leaves empower you to prioritize your well-being, ensuring a healthy work-life balance. Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks. Ready to embark on an enriching journey? Join the eFlex family and experience a workplace that values your individuality and success. Let's thrive together!