Founding Implementation Specialist - AI GTM Platform

About Distill Distill is building AI-powered research for the modern go-to-market team. We use large language models (LLMs) to transform information from across the web into rich, actionable profiles on people and companies—helping sales, recruiting, investing, and business development teams make better decisions, faster. Think of Distill as AI-powered research built for GTM teams. Founded in 2024 by serial entrepreneurs Russ Heddleston (DocSend → Dropbox, Pursuit → Meta) and Tim Su (Astrid → Yahoo, Tandem), Distill is backed by top-tier venture investors (funding announcement coming soon). We're a remote-first team building AI products people genuinely love to use. The Opportunity We're looking for our first Implementation Specialist to own the customer onboarding experience from kickoff through launch. You'll work directly with customers to understand their business, configure Distill to fit their workflows, build their first projects, and ensure they see value quickly. Along the way, you'll partner closely with our founders, Product, and Engineering to improve both our onboarding experience and the product itself. As one of the first hires in this function, you'll help define how customer implementations are done as we scale. What You'll Do Own customer implementations from kickoff to successful launch Learn each customer's business and configure Distill around their goals Build customer workflows, target audiences, and search configurations Guide customers through onboarding, training, and adoption Identify blockers and proactively drive implementations forward Create playbooks, templates, and best practices that improve every future implementation Partner closely with Product and Engineering to turn customer feedback into product improvements Help transform manual implementation work into scalable product capabilities What We're Looking For 3+ years in Implementation, Solutions Consulting, Customer Success, Technical Account Management, or a similar customer-facing role Experience onboarding SaaS customers from kickoff through go-live Strong project management and organizational skills Comfortable working directly with customers and cross-functional teams Curious, analytical, and excited to solve ambiguous problems Comfortable learning AI products and adopting new technologies quickly Excellent written and verbal communication skills Thrives in early-stage startup environments where you'll build processes—not just follow them Why Join Distill? Work directly with experienced founders who have built and exited multiple successful startups Help shape both the customer experience and the product from the ground up Join at an early stage with significant ownership and influence Build with cutting-edge AI technology that's solving real customer problems Remote-first culture with a high degree of autonomy and trust Competitive salary and equity