Founding Product Operations

We are looking for a Product Operation to help us scale the bridge between operations, product, implementation, and customer success. This is a full-time remote role for someone who is highly analytical, execution-oriented, and comfortable turning operational problems into scalable product workflows. You will lead operational initiatives, define and track KPIs, improve internal processes, support customer onboarding, and help translate frontline operational needs into product requirements. You should be comfortable working cross-functionally with sales, product, engineering, and operations teams, and you should enjoy building systems from zero to one. Responsibilities Lead and improve operational workflows across onboarding, implementation, customer success, and product operations Define, track, and report on KPIs across key business and operational functions Identify bottlenecks and design scalable processes to improve speed, quality, and customer outcomes Translate operational needs into product requirements, MVPs, internal tools, and automation workflows Collaborate with engineering and product teams to prioritize improvements based on customer and operations feedback Support project execution from planning through delivery Gather and analyze data to generate actionable insights Improve communication and handoffs across sales, operations, product, and customer success Build lightweight tools, workflows, and dashboards to support internal execution Help create repeatable playbooks as Solum scales Qualifications Strong analytical and problem-solving skills Excellent communication skills and ability to work across teams Experience in operations, product operations, sales operations, implementation, or customer success operations Proven project management skills with the ability to plan, execute, and track initiatives Experience leading operations teams or owning operational KPIs Highly organized, detail-oriented, and comfortable managing multiple priorities remotely Experience building MVPs, internal tools, or translating operational problems into product solutions Comfortable using AI tools such as Claude Code, Codex, plugins, MCPs, skills, or similar automation tools Experience developing products, automations, or internal projects that have been used in production Background in healthcare, therapy practices, RCM, intake, insurance verification, or prior authorization is a plus Bachelor’s degree or equivalent professional experience preferred Ideal Candidate You are a builder. You do not just manage processes; you improve them. You enjoy working close to customers and operators, understanding the messy reality of workflows, and turning that into scalable systems, tools, and products. You are excited about using AI to automate healthcare operations and want to help build the operating system for the next generation of outpatient healthcare practices. You embrace challenges and thrive in high-intensity environments. Please do not apply if you are looking for strict work-life balance or expect a typical 9-to-5 schedule. We work very hard, but the experience is highly rewarding and fulfilling.