Freelance Support Agent (Chinese Simplified & Traditional) (m/f/d)
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Join Sandbox Interactive and support the vibrant Albion Online player community as a Freelance Support Agent. We're looking for proactive, empathetic, and tech-savvy individuals fluent in Chinese Simplified & Traditional to help players experience the best of our award-winning MMO across all platforms. Operate within a passionate, international team committed to high-quality service and player satisfaction.
About Sandbox Interactive and Albion Online
Sandbox Interactive is the independent studio behind Albion Online, the first truly cross-platform MMO available for Windows, Mac, Linux, iOS, and Android. With over 350,000 daily players, we’ve built a thriving, global gaming environment. You’ll become part of an international team based in Berlin, working to make Albion Online an unforgettable experience for players worldwide.
Main Responsibilities
Provide fast, friendly, and effective support to players via our ticketing platform, as well as potentially through chat and email
Resolve technical, account, and gameplay queries with empathy and professionalism
Escalate complex issues and collaborate with internal teams to ensure thorough resolution
Identify and report recurring player issues, suggesting improvements to enhance the player experience
Maintain up-to-date knowledge of Albion Online and its systems, staying informed about game updates and community trends
Deliver support in a clear, concise, and respectful manner, ensuring player confidentiality and satisfaction
Key Requirements
Fluency in written and spoken Chinese Simplified & Traditional
Solid verbal and written English communication skills for effective internal collaboration and external communication
Flexible availability to cover shifts, including evenings and weekends (remote/freelance)
Demonstrated empathy, patience, and excellent problem-solving skills
Comfortable using digital tools (ticketing platforms, spreadsheets, basic troubleshooting)
Deep interest in online games and a genuine desire to help the player community
Additional Information
This is a
freelance, remote, part-time position
All applicants must be 18+ and able to receive international payments
Applications
must be submitted in English
Ready to Support Albion Online's Community?
If you’re passionate about games, fluent in Chinese Simplified & Traditional, and motivated to provide a great player experience, we’d be happy to hear from you.
Department
Game Service
Locations
Berlin
Remote status
Fully Remote
Studios
Sandbox Interactive
Employment types
Contractor
Employment contracts
Part time
Berlin
About Sandbox Interactive
Sandbox Interactive is the ambitious game development studio behind the award-winning game Albion Online. We started as a small independent group of experienced gaming professionals in 2012, and now employ an international team of more than 100 people. Our team is passionate about making Albion Online the best game it can be, and we’re constantly on the lookout for talented individuals to join our growing team in the heart of Berlin.
Sandbox Interactive is part of Stillfront. Stillfront is a global gaming company with 1400+ employees. We develop a wide range of digital games that attract over 50 million players each month. From well-established franchises like Supremacy, Big Farm, and BitLife to niche games, we span many different genres, including strategy, simulation, RPG and action, and casual and mash-up games.
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