Mission Overview
We are currently looking for a French-speaking Customer Support / Technical Support Agent to assist users and provide first-level technical guidance in their daily use of IT tools
This role combines customer service and light technical support, helping users resolve common issues and ensuring a smooth experience with their digital workplace
The position can be performed remotely or on-site in Bangkok, depending on availability
Main Responsibilities
Provide customer support in French via ticketing system, phone, or messaging
Assist users with basic technical issues related to their workstation or applications
Guide users in the use of office tools and collaborative platforms
Diagnose simple software, connectivity, or configuration issues
Escalate more complex incidents to the appropriate technical teams
Track and update requests in the ticketing system
Ensure clear communication and follow-up with users
Contribute to maintaining a high level of customer satisfaction
Technical Environment (basic knowledge required)
Windows 10 / Windows 11
Microsoft Office / Microsoft 365
Outlook / Microsoft Teams
Basic network understanding (Wi-Fi, VPN, connectivity issues)
Ticketing tools (GLPI, Jira, ServiceNow or similar)
Profile
Fluent French speaker (clear and professional communication required)
Experience in customer support, helpdesk, or service desk is a plus
Comfortable assisting users with basic technical questions
Strong communication and problem-solving skills
Customer-oriented mindset and patience with users
Organized and able to manage multiple support requests
Application
Please send your CV and your daily rate with the subject:
Application – French Customer Support / Technical Support Agent