French Speaking Solutions Consultant - Work In Sofia, Bulgaria

French Speaking Solutions Consultant About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment and business process outsourcing firm with an established reputation for connecting exceptional multilingual talent with world-class employers across Europe. With deep expertise in customer support services and a commitment to candidate success, we go far beyond placement — we build careers. At Mercier Consultancy Group, we are proud to champion opportunity, diversity, and professional growth at every step of the journey. Job Overview Mercier Consultancy Group is currently recruiting for an exciting French Speaking Solutions Consultant position in Bulgaria, based on-site in the vibrant capital city of Sofia. This is a remarkable opportunity for French-speaking professionals to join a dynamic customer support services environment where your language skills and problem-solving abilities will be truly valued. If you are seeking French-speaking jobs that combine career advancement, international exposure, and an outstanding compensation package, this French Speaking Solutions Consultant role represents an ideal next step in your professional journey. Key Responsibilities Serve as the primary point of contact for French-speaking customers, delivering prompt, accurate, and empathetic support across multiple channels including phone, email, and live chat. Diagnose customer issues thoroughly, identify root causes, and provide effective, tailored solutions in line with company service standards within the customer support services framework. Maintain comprehensive and precise records of all customer interactions, cases, and resolutions using CRM and ticketing systems. Collaborate closely with internal teams — including technical, billing, and escalations departments — to ensure seamless end-to-end resolution of complex customer concerns. Proactively educate customers on products, services, and self-service tools to enhance their overall experience and reduce repeat contacts. Consistently meet or exceed key performance indicators (KPIs) such as customer satisfaction scores (CSAT), first contact resolution (FCR), and average handling time (AHT). Contribute constructive feedback and insights drawn from customer interactions to support continuous improvement initiatives within the customer support services team. Adhere to all data protection regulations, confidentiality protocols, and quality assurance guidelines at all times. Native or fluent French language proficiency — both spoken and written — is essential for this role. A valid EU passport is mandatory for this position. A solid working proficiency in English to facilitate internal communication and reporting within a multicultural team environment. Previous experience in customer support services, client relations, helpdesk, or a similar customer-facing role is highly advantageous. Strong interpersonal and active listening skills, with a genuine passion for delivering outstanding customer experiences. Excellent problem-solving abilities, adaptability under pressure, and a results-driven mindset with attention to detail. Comfort working with digital tools, CRM platforms, and standard office software; the ability to learn new systems quickly is a distinct advantage. What We Offer Competitive Monthly Salary reflective of your skills and experience Fully Paid Training to set you up for success from day one Comprehensive Health Insurance coverage Fully Paid Relocation Package including flight, airport transfer, and hotel accommodation Monthly Performance Bonus rewarding your hard work and dedication €1,500 Signing Bonus — a one-time welcome reward for all new hires A supportive, multicultural, and professionally stimulating work environment in Sofia And Much More... Life in Bulgaria Relocating to Bulgaria is an adventure that rewards you in more ways than one. Bulgaria is a country of stunning contrasts — from the snow-capped peaks of the Balkan Mountains and Vitosha to golden Black Sea beaches and medieval heritage sites. Sofia, Bulgaria's cosmopolitan capital, is a city that effortlessly blends ancient history with a modern, forward-thinking energy. With mild summers, snowy winters ideal for skiing, and a spring and autumn that are simply breathtaking, Bulgaria offers a quality of life that is as rich and diverse as its landscape. The cost of living is among the most affordable in the European Union, meaning your salary goes significantly further here than in many Western European cities. Bulgaria's thriving expat community and its reputation as a growing hub for international customer support services make it an especially exciting destination for multilingual professionals seeking jobs in Bulgaria. Sofia is a city teeming with world-class restaurants, vibrant nightlife, boutique coffee culture, and friendly locals who make newcomers feel genuinely welcome. Bulgaria's excellent transport links, modern healthcare system, and EU membership provide practical peace of mind alongside the lifestyle appeal. Whether you are taking your first step into the international job market or looking for a fresh start in a new country, accepting a French-speaking job in Bulgaria with Mercier Consultancy Group could be the most rewarding decision of your career. How to Apply Are you ready to take the next step in your career and secure a prestigious French Speaking Solutions Consultant position in Bulgaria? Do not miss this outstanding opportunity to join one of Europe's most respected customer support services environments, backed by a market-leading compensation package and the full support of the Mercier Consultancy Group team. Click Apply Now to submit your application today — our dedicated recruitment specialists will be in touch promptly to guide you through every stage of the process. We look forward to welcoming you to the Mercier Consultancy Group family and helping you launch an extraordinary new chapter in Sofia, Bulgaria.