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Job Summary**
The Front Desk Supervisor II will oversee and support the daily operations of the front desk, ensuring exceptional guest experiences and efficient service delivery at Kohler Co. This role involves supervising a team of front desk associates, managing guest relations, and contributing to the overall success of the hospitality division.
Job Responsibilities**
* Supervise, train, and mentor a team of Front Desk Associates, ensuring adherence to company standards and procedures.
* Manage daily front desk operations, including guest check-in/check-out, reservations, and guest inquiries.
* Resolve guest complaints and issues promptly and professionally, escalating complex situations to management as needed.
* Monitor and manage room availability, ensuring accurate inventory and effective yield management.
* Process payments, maintain accurate guest accounts, and handle cash and credit card transactions securely.
* Develop and implement operational procedures to enhance efficiency and guest satisfaction.
* Collaborate with other departments (housekeeping, concierge, food & beverage) to ensure seamless guest service.
* Prepare daily reports, including occupancy rates, revenue, and guest feedback.
* Conduct regular audits of front desk operations to ensure compliance with company policies and legal requirements.
* Assist with scheduling, performance reviews, and disciplinary actions for front desk staff.
* Maintain a thorough knowledge of Kohler Co. products, services, and local attractions to provide informed recommendations to guests.
Job Qualifications**
* High school diploma or equivalent required; Associate's or Bachelor's degree in Hospitality Management or a related field preferred.
* Minimum of 3-5 years of experience in front desk operations within a hospitality environment, with at least 1-2 years in a supervisory role.
* Strong leadership and team-building skills with a proven ability to motivate and develop staff.
* Excellent communication, interpersonal, and problem-solving abilities.
* Proficiency in property management systems (PMS) and Microsoft Office Suite.
* Ability to work a flexible schedule, including evenings, weekends, and holidays.
* Exceptional customer service skills with a strong guest-centric approach.
* Ability to remain calm and professional under pressure.
* Demonstrated ability to handle confidential information with discretion.
* Knowledge of local area attractions and services is a plus.
The hourly range for this position is: $27.55 - $34.45 Hourly.The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location.
The specific salary is determined using objective, gender-neutral criteria including the candidate’s experience, their education, and the work location.
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing and help you be your best. It’s a workplace that works—for you, your family, and your lifestyle. You are eligible for our total rewards package on Day 1 of your employment, including medical, dental, vision, disability and life insurance; mental health and care resources; pension and 401k plan with company match; paid time off and volunteer time off; paid maternity and paternity leave; tuition assistance; and associate discounts on a variety of Kohler products and services.
It is the policy of Kohler Co. to provide equal employment opportunity to all individuals regardless of their race, creed, color, religion, sex, age, national origin, disabilities, veteran status, marital status, sexual orientation, gender identity or expression, military status or any other characteristic protected by federal, state or local laws. We are strongly committed to this policy and believe in the concept and spirit of the law. Kohler Co. is committed to assuring that: All recruiting, hiring, training, promotion, compensation, and other employment related programs and processes are provided fairly to all persons on an equal opportunity basis without regard to any characteristic protected by law; Employment decisions are based on merit and the principles of equal opportunity; Its applicants and associates with disabilities have equal access to its employment processes, including those implemented through information and communication technologies. When requested and possible, Kohler Co. will provide reasonable accommodation to ensure qualified applicants and associates with disabilities receive equal employment opportunity in the operation of employment policies and processes. In addition, Kohler Co. complies with the Pregnant Workers Fairness Act (PWFA). It will provide reasonable accommodations to qualified applicants and associates to accommodate known limitations related to pregnancy, childbirth, or related medical conditions; It will provide reasonable accommodations for religious beliefs or practices where appropriate and in accordance with applicable law; and Associates and applicants will not be subjected to retaliation, harassment, intimidation, threats, coercion, or discrimination because they have exercised any right protected by law. Kohler Co. believes in and practices equal opportunity. The Assistant General Counsel, Employment & Compliance, serves as the Equal Opportunity Coordinator for Kohler Co., and has overall responsibility for assuring compliance with this Policy. All associates are expected to support and uphold this policy. Kohler Co. maintains Affirmative Action Plans as required by and in accordance with applicable law. Any questions regarding the Plans should be directed to the Assistant General Counsel, Employment & Compliance.
We will consider applicants requiring sponsorship for this opportunity.