Fulfillment Manager

About Trafilea

Trafilea is a Consumer Tech Platform for Transformative Brand Growth. We’re building the AI Growth Engine that powers the next generation of consumer brands.

With over $1B+ in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries, we combine technology, growth marketing, and operational excellence to scale purpose-driven, digitally native brands.

We own and operate our own digitally native brands (not an agency), with presence in Walmart, Nordstrom, and Amazon, and a strong global D2C footprint.

Why Trafilea

We’re a tech-led eCommerce group scaling our own globally loved DTC brands, while helping ambitious talent grow just as fast.

🚀 We build and scale our own brands.

🦾 We invest in AI and automation like few others in eCom.

📈 We test fast, grow fast, and help you do the same.

🤝 Be part of a dynamic, diverse, and talented global team.

🌍 100% Remote, USD competitive salary, paid time off, and more.

Job Responsibilities

As 3PL & Fulfillment Manager, you’ll oversee end-to-end logistics performance across our fulfillment ecosystem.

You will:

• Drive operational excellence across inbound, outbound, returns, and replenishment processes

• Ensure 3PL partners consistently hit aggressive SLA and capacity targets

• Lead fulfillment scalability initiatives across D2C, Amazon, Wholesale, Subscription, and B2B channels

• Build and strengthen strategic relationships with 3PL partners, carriers, and suppliers

• Act as Bar Raiser for Amazon operations, setting the benchmark for replenishment, allocation, and inventory performance

• Lead global warehouse audits and ensure operational compliance across multiple regions

• Partner with IT, BI, ERP, Finance, and Commercial teams to implement AI-driven operational improvements

• Drive automation and predictive models to reduce manual work and improve logistics decision-making

• Lead strategic network expansion initiatives, including new warehouse launches and integrations

• Build scalable omnichannel processes that improve efficiency, customer experience, and cost optimization

• 5+ years of experience in 3PL, Fulfillment, Logistics, or Supply Chain operations

• Proven experience managing inbound, outbound, returns, replenishment, and omnichannel operations at scale

• Strong experience working with 3PLs, warehouse operations, and SLA performance management

• Experience leading operational improvement, scalability, and cost-efficiency initiatives

• Strong analytical and problem-solving skills with a data-driven mindset

• Experience working cross-functionally with Operations, IT, Finance, BI, and Commercial teams

• Strong understanding of Amazon operations, replenishment, allocation, and inventory management

• Experience with ERP, BI, AI, or automation tools within logistics environments

• Advanced Excel skills (pivot tables, formulas, databases, reporting)

• Intermediate or higher English proficiency