Fulfilment Centre Manager (All Genders)

With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier – and that’s something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That’s the power of plus. In order to be able to supply our customers across Europe quickly and follow our quality standards, our European distribution centers / Fulfilment Centres (FCs) are an integral part of the Zooplus network. In this function, the manager understands the FC as a holistic process that begins with inbound shipments management and ends with deliveries meeting the satisfaction of the customer at their doorstep. With the on-site team at multiple outsourced FCs, the daily tasks and challenges include ensuring the highest customer service, quality, punctuality, efficiency and cost optimization enabled by collaboration with our service partners. A constantly high level of process stability and transparency on production, together with a continuous improvement mind-set, is key for success. The FC manager is the communication link and facilitator between Zooplus and the service provider. Manage relationships and act as a liaison between the logistics service provider and Zooplus Monitoring and managing supplier performance, KPIs and supplier reports and leading corrective actions Conducting weekly business reviews and GEMBA walks, including the follow-up of identified issues Analyzing service levels and cost Drive Continuous improvement of warehouse processes in collaboration with the logistics service providers Support and lead projects related to operations linked to continuous improvement and customer satisfaction Close cooperation with headquarter and cross-functional teams across Europe Drive Zooplus quality expectations and standards together with our external Logistics-Service-Provider Controlling and improving material flow processes proactively and reacting in a timely manner for issue resolution Responsible for inventory levels of consumables, optimizing usage and monitoring delivery timeliness Direct reporting to the Regional Manager Fulfillment Operations Help to drive the strategic development of the Fulfillment Team Collaborate with the service provider and the Engineering team to investigate further capacity increase projects Contributing to monthly and quarterly business reviews End-to-end responsibility as Subject-Matter Expert for FC network-related processes: develop process standards and implement them, request and support design metrics, KPIs, tools and dashboards; train other FC managers on the processes and lead processes related to regular metrics reviews and benchmarking with all FC managers Supporting FC launches Taking over the responsibility for more than one FC Several working years and strong experience in 3rd party logistics on provider and/or customer side (e-commerce/ B2C preferred) or experience leading as site leader of a warehouse Profound methodological competence in the areas of process and material flow analysis respectively, intralogistics Lean Management / Six Sigma experience Experience in leading medium complex to complex role related projects Sound understanding of e-commerce fulfillment processes and technical requirements First people management skill Headquartered in Munich, with offices across Madrid, Krakow, Wroclaw, London and Vienna, we collaborate because we genuinely love working together - so you’ll be at the heart of an incredible, multinational team. We trust each other to get the job done, which means you’ll benefit from hybrid working, spending 60% of your time in the office and 40% at home. There’s an option to work for 20 days abroad in approved countries too. Add to that development opportunities that help you to shape your own career path, excellent training and support, wellbeing offers, subsidised transport or bike leasing, plus 20% discount across all our products, and you’ll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts . A note on compensation: We believe in being transparent about salary ranges. The range shown reflects the full scope that the role can grow into over time, depending on experience, skills, and impact. Most offers are positioned around the midpoint of the range, ensuring a fair and consistent approach across our teams. At zooplus, we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all. #LI-Hybrid