Fulfilment Officer

The Fulfillment Officer is primarily responsible for verification of documents of residential mortgage applications from new loan inception to instructions to lawyers and notaries. In addition to preparing and processing all mortgage-related transactions and documents, this position requires a high degree of efficiency and organization. Primary Responsibilities Review documents submitted by the Mortgage Specialist to ensure the file is in good order and all conditions have been met. Set up and administer new mortgage business and process the related financial transactions. Address routine queries from internal partners. Apply strong decision making and problem-solving skills to resolve situations, influence decisions and maintain strong accountability with respect to workload and responsiveness so that expectations and standards are met or surpassed within a timely manner. Contribute to and support the team in meeting urgent deadlines and unexpected increased volumes. Promptly respond and resolve inquiries. Create and maintain strong team collaborative working relationships with internal departments by providing excellent customer service. Identify continuous improvement opportunities and share ideas for improvements and efficiencies and assist with implementation. Ensure escalated complaint investigations consider customer experience. Follow Bank policies and standards for required information, supporting documentation and processes to discharge a mortgage. Required Qualifications: General knowledge of residential mortgage business and mortgage underwriting practices an asset Sound knowledge of MS Office programs, such as Word, Excel, Outlook Previous Banking experience is an asset Excellent customer service skills Strong interpersonal skills Proven organization and time management skills Strong attention to detail Ability to work in a high-volume, fast-paced environment. Ability to understand and correctly interpret legal mortgage documents an asset. Excellent Oral and written French and English language skills are a must. Team collaborative (strong Team player) Willing to work flexible hours during peak season. When you join our team : We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html . Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] . Referenced Salary Location CAN, Ontario - Full Time Remote Working Arrangement Remote Salary range is expected to be between $43,875.00 CAD - $73,125.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement .