Functional Consultant (Service Delivery)

Itineris , with HQ in Belgium, is a global technology company purely focused on software and services for the energy and water industry . Itineris is the developer of UMAX , a customer information system (CIS) and ERP solution fully integrated with and leveraging the power of Microsoft’s Dynamics 365 platform . Founded in 2003 and Microsoft Dynamics Global ISV , Itineris has a sound financial base and has established an impressive track record of successful implementations . Our clients are international and regional players such as De Watergroep, Eneco, Engie, SSE, City of New York, City of Baltimore, Boston Water and Sewer Commission, City of Dallas... With offices in Europe, North America and India, we count 550+ IT and utility specialists and are regularly looking for talented experts and starters to join our growing teams. Team The Service Delivery Team provides 3rd line functional and technical support to our customers after their go live. The Team is responsible for Application Management, Support and Maintenance , and for the overall satisfaction of end users about the UMAX functionalities. The Service Delivery Team provides 3rd line functional and technical support , focusing on complex incidents, bugs, and changes rather than first-line user support. The team is responsible for the on-time and high-quality delivery of UMAX product releases . You will work in close collaboration with European and UK colleagues and customers , with regular overlap during CET working hours for handovers, case discussions, and releases. Function As our Functional Consultant, you are part of a team that provides support on all UMAX functionalities to our European customers. In this role, you not only develop a strong professional relationship with our clients, but also quickly learn all ins & outs of our UMAX (*) application , which will enable you to become a functional expert . The role is based in Hyderabad, India . What is UMAX? UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables them to take operational performance and customer experience to higher levels, while cutting costs to serve. As a Functional Consultant, you... Are a part of a cross-customer Service Delivery team and work closely together with functional domain leads and functional/technical consultants to ensure high quality delivery. Adhere to a professional and successful service delivery approach towards the customers. Take full functional ownership of assigned incidents and changes, including: SLA adherence and prioritization Functional analysis and root cause investigation Functional design and clear guidance to technical consultants Functional testing and validation of solutions Escalation management when needed Perform end-to-end regression testing for major UMAX releases Maintain list of known work-arounds and issues/problems Maintain Knowledge base (update articles, write articles) Analyze and test change requests received from customers Our ideal candidate… Bachelor’s or master’s degree in IT, Engineering, Business, or equivalent experience strong interest in functional business processes Min. 2-5 years previous experience in a Functional (Support) role E xperience with business applications ; ERP experience is a must MS Dynamics AX / D365 experience is a strong asset. Understanding of ITIL / Application Management concepts is a plus Experience supporting utilities or billing processes is a plus Strong customer focus , is quality driven and proactive Client facing experience In-depth analytical and problem-solving skills Auick learner – and eager to learn Result-oriented and responsible (= takes ownership) Experience working with ticketing tools (e.g. ServiceNow, TOPdesk, Jira) Team player with a flexible attitude Clear, proactive communication Fluent in English , with excellent oral & written communication skills We offer you... A warm welcome ! Enthusiastic colleagues will help you integrate and quickly feel at ease. The possibility to gain valuable experience in a fast-changing technological market . In-depth initial training , long term career development and personal growth . An attractive & competitive compensation & benefits package Modern, spacious office in HiTech city And… a lot of ‘fun’ moments !