Fund Services.IR Supervisor

Your Role:

• Supervise the work performed by Global Operations Support staff
• Participate in training of team members; assisting the Manager in preparation and execution of staff development plans
• Monitor and ensure that transactions are properly executed
• Ensure adherence to controls and procedures; preparing and contributing to management control reports
• Develop and monitor Service Level Agreements
• Take a leadership role as a subject matter expert for the department
• Maintain knowledge of current regulatory and compliance environment as it effects our services and/or clients
• Participate in projects when required
• Overall leadership and coaching of staff including Supervisor and their direct reports
• Oversee the daily operations of the teams and provide support and guidance in accomplishing department goals
• Create and maintain acceptable service levels for key areas of responsibility
• Create an environment of co-operation and initiative through appropriate delegation, empowerment, training and motivation
• Anticipate and resolve work concerns and exercise sound judgment to make appropriate adjustments
• Contribute to the roll out and success of the global processing initiative, working closely with colleagues in multiple locations globally
• Assess areas of risk on each team and within the department and implement processes to address areas of concern
• Identify opportunities to enhance technology and automate procedures to limit or eliminate manual processes.
• Assist in the developing a global forum dedicated to sharing best practices and improving processing standards
• Build, develop and maintain reporting systems, data automation, dashboards and performance metrics that support key business decisions.
• Oversee the design and delivery of reports and insights that analyze business functions and key operations and performance metrics.
• Rationalize current reporting inventory and establish future state reporting requirements
• Ensure accuracy of data and deliverables of reporting team with comprehensive policies and processes
• Manage and optimize processes for data intake, validation, and mining
• Examine, interpret and report results of analytical initiatives to stakeholders in leadership, technology and product teams.
• Communicate results and business impacts of insight initiatives to stakeholders.
• Support the Marshall Wace fund launch and help deliver a smooth onboarding experience.
• Act as a key contact for investor servicing activities, ensuring a high standard of responsiveness and client experience.
• Collaborate closely with colleagues across Toronto, Dublin, and Manila to deliver a seamless global service model.
• Build strong working relationships with the client, primarily based in New York and London.
• Communicate clearly, manage queries well, and keep quality, timely delivery and operational excellence front of mind.

About You:

• You are a Degree holder in Accounting/Finance/Economics
• You have 4+ years’ experience in Financial Services, preferably Investor Relations and/or Client Service related
• You have 3+ years’ experience managing staff
• You have knowledge of hedge funds and/or fund of funds
• You have knowledge of compliance and regulatory issues and anti-money laundering policies
• Degree in Business/Accounting/Finance/Economics or any related course
• 6+ years’ experience in Financial Services, preferably in an Investor Relations / Transfer Agency Environment with technical knowledge of Transfer Agency functions, such as share dealing, client reporting, cash processing, fee rebates and distributions across different fund types.
• A good understanding of Anti Money Laundering Requirements of local Regulator and Bank Policy and excellent awareness of Fraud prevention, Compliance requirements and operational risk areas
• Experience working with and creating databases and dashboards using all relevant data to inform decisions
• Experience using analytics techniques to contribute to company growth efforts, increasing revenue and other key business outcomes
• Strong ability to plan and manage numerous processes, people and projects simultaneously
• Proficient in Microsoft Applications (Word, Excel, PowerPoint etc)

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.