GCC iGaming Market Manager

Job Description

On behalf of our partner, an international online gambling company, we are looking for an experienced and commercially minded GCC iGaming Market Manager to drive growth across GCC markets.

The successful candidate will be responsible for customer acquisition, affiliate partnerships, VIP relationships, retention and player development. The ideal candidate has strong knowledge of GCC audiences, understands online casino and sports betting, and is comfortable working directly with both commercial partners and customers.

Location:

Responsibilities:

As a GCC iGaming Market Manager, your broad responsibilities will include but are not limited to:

Market Growth & Customer Acquisition

• Drive customer acquisition and commercial performance across GCC markets.

• Identify and develop new digital acquisition opportunities.

• Support new customers through registration, conversion and first deposit.

• Monitor customer behaviour and market performance to identify growth opportunities.

• Provide market insights on customer preferences, competitors, payment methods and industry trends.

Affiliate Management

• Identify and develop new affiliate partnerships.

• Manage existing affiliate relationships and performance.

• Support affiliate recruitment, activation and growth.

• Identify opportunities to improve acquisition quality and player value through affiliate channels.

VIP Management & Retention

• Build and manage relationships with VIP and high value players.

• Support retention, loyalty and increased player activity.

• Re engage inactive and lower activity customers.

• Identify opportunities to increase player lifetime value.

• Maintain direct communication with customers through phone, WhatsApp and similar channels.

Internal Collaboration

• Work closely with Marketing, CRM, Product and Customer Support teams.

• Share market insights and customer feedback with relevant teams.

• Support improvements across acquisition, retention and the customer journey.

Requirements:

• Previous experience in online casino and/or sports betting.

• Fluent Arabic.

• Strong knowledge of GCC markets and Arabic speaking customers.

• Experience in digital customer acquisition.

• Experience managing affiliate partners.

• Experience managing VIP and high value players within GCC markets.

• Comfortable communicating directly with customers.

• Strong commercial mindset with a focus on acquisition, retention and player value.

• Strong communication and relationship management skills.

• Ability to work independently and take ownership of market performance.

Nice to Have:

• CRM and retention experience.

• Experience with paid social, paid search, influencers or other acquisition channels.

• Existing affiliate or industry relationships within GCC markets.

What’s in it for you?

Our partner offers an opportunity to take ownership of an important regional market and have a direct impact on customer acquisition, retention and commercial growth.

The role offers broad exposure across affiliates, VIP management, customer acquisition and market development, with the opportunity to work closely with several areas of the business.