General Administrative Support / Tax Administrative Support

Are you a great communicator who also loves staying organized? Dimov Tax is hiring for two roles: General Administrative Support and Tax Administrative Support to be the first voice our clients hear. So we're looking for someone who is equally comfortable on a call as they are managing records and scheduling.

The General Administrator will provide day-to-day administrative support to ensure the smooth operation of a remote accounting practice. What you'll be doing:

• Manage clients in a professional and friendly manner
• Listen to client needs and route or resolve inquiries efficiently
• Enter and update client information in our CRM system
• Schedule and coordinate appointments for team members
• Maintain organized digital and physical client files and records
• Navigate multiple systems simultaneously
• Support the team with general correspondence and administrative tasks

Admin & Technical Skills:

• Typing speed of 40+ WPM with strong accuracy
• Experience with CRM platforms (Salesforce, HubSpot, Zoho, or similar)
• Proficient in Microsoft Office or Google Workspace (Excel, Word, Docs, Sheets)
• Comfortable with scheduling tools like Outlook or Google Calendar
• Able to multitask across systems while maintaining a natural phone conversation
• Phone & Communication Skills

Organizational Skills:

• Strong attention to detail in data entry and message-taking
• Good time management — you handle calls and admin tasks without missing a beat
• Resourceful — you find answers rather than just saying "I don't know"
• Dependable follow-through on every commitment made to a client

Nice to have:

• Experience in a tax, accounting, or financial services setting
• Familiarity with tax terminology or client intake processes
• Experience with a multi-line phone system

The Tax Administrative Support will provide day-to-day administrative support to ensure the smooth operation of a remote accounting practice. What you'll be doing:

• Answer and manage inbound client calls in a professional and friendly manner
• Listen to client needs and route or resolve inquiries efficiently
• Take accurate messages and follow through on call-backs — every time
• Enter and update client information in our CRM system
• Schedule and coordinate appointments for team members
• Maintain organized digital and physical client files and records
• Navigate multiple systems simultaneously while on a live call
• Support the team with general correspondence and administrative tasks

What we're looking for:

• Phone & Communication Skills
• Clear, professional speaking voice with strong grammar and tone
• Active listener — you understand the issue before you respond
• Calm and empathetic with frustrated or confused callers
• Able to guide a conversation to resolution without rushing the client

Admin & Technical Skills:

• Typing speed of 40+ WPM with strong accuracy
• Experience with Dialpad- Monday
• Experience with CRM platforms (Salesforce, HubSpot, Zoho, or similar)
• Proficient in Microsoft Office or Google Workspace (Excel, Word, Docs, Sheets)
• Comfortable with scheduling tools like Outlook or Google Calendar
• Able to multitask across systems while maintaining a natural phone conversation Organizational

Skills:

• Strong attention to detail in data entry and message-taking
• Good time management — you handle calls and admin tasks without missing a beat
• Resourceful — you find answers rather than just saying "I don't know"
• Dependable follow-through on every commitment made to a client

Nice to have:

• Experience in a tax, accounting, or financial services setting
• Familiarity with tax terminology or client intake processes
• Experience with a multi-line phone system
• US company experience

Why join DimovTax

• Friendly and professional team environment
• Stable, consistent schedule
• Room to grow within an established and reputable tax firm
• Work Location: Remote position
• Job Type: Full-time

Work Experience:

• Customer Service: 2 años (mandatory)
• Previous remote work experience

Language:

• C1 or C2 English (mandatory)