PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Genesys Cloud Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate, and committed professionals who strive to be the best at what they do.

Responsibilities

• Implement Genesys Cloud contact center solutions
• Conduct technical implementation activities from post-sale to support transition
• Develop call flows in Genesys Architect for routing and IVR
• Write and execute test plans
• Demonstrate strong follow-through, ownership & responsibility for assigned tasks

Requirements

• 1+ year of experience with the Genesys Cloud platform
• 3+ years of experience with the contact center solutions
• Experience with applications leveraging APIs, JSON or JavaScript
• Knowledge of change control processes
• Excellent communication skills
• Genesys Cloud CX: Professional Certification

Desired

• Genesys Cloud CX: Architect Certification
• Genesys Cloud CX: Developer Certification
• Genesys Cloud CX: Quality Management Certification
• Knowledge of IP Telephony: Genesys Cloud Edge, AudioCodes, Cisco Gateways, IP Telephones (Polycom, Cisco, etc.)
• Development experience to build apps and integrations leveraging APIs, JSON, and JavaScript