Genetic Health Coach

Sequencing.com is a profitable, Series A company at the intersection of biotech, genomics, and personalized health. As the world’s largest direct-to-consumer genomics platform, our mission is to power the future of personalized health by making whole genome sequencing and interpretation accessible, actionable, and meaningful for everyone. We partner with healthcare professionals, research organizations, and consumer wellness platforms to deliver deep genomic insights through our advanced data and bioinformatics platform. We are venture-backed, rapidly scaling, and assembling a team that is excited to build products that change the world. The Position Sequencing.com is hiring a Genetic Health Coach to join our Customer Success team. You will sit with customers over video and turn their whole genome sequencing results into clear, personalized health insights they can actually use. This is a high volume, fully remote role where you build trust every day and help people understand what their DNA means for their health. You will report into Customer Success, and experienced coaches will train and mentor you as you grow your skill in reading the genome. The Impact Coach customers one on one over video every day, walking them through their whole genome sequencing results. Turn complex genetic concepts into plain language anyone can follow, no matter their science background. Answer hard questions with empathy, accuracy, and patience, especially when results feel overwhelming. Guide customers through their genomic data and stay clear about what genetic results can and cannot tell them. Build real trust and rapport with people from all backgrounds and levels of scientific knowledge. Match your communication style to each customer's knowledge level and how they like to learn. Create a safe space where customers feel free to ask any question. Grow your expertise through hands on training and steady mentorship in genetics interpretation. Share customer insights with internal teams to help make the product better. Help build educational resources and coaching materials that customers and coaches rely on. Keep up with new developments in genomics and genetic testing so your guidance stays accurate. Dominant and Recessive Traits Master's degree in Genetic Counseling, or a PhD in genetics, genomics, or a closely related life sciences field. Strong grounding in human genetics, inheritance patterns, genomic testing, and variant interpretation. Excellent verbal communication, with a knack for explaining complex science clearly to non-scientists. Genuine empathy and patience with people who may feel anxious about their results, while holding healthy professional boundaries. Comfort with ambiguity and confidence explaining the limits of genetic information. Experience teaching, coaching, or educating non-scientists on complex scientific or medical topics, including building educational or curriculum content. Clinical experience or training in genetic counseling, clinical genetics, medical genomics, or related healthcare fields, with familiarity with whole genome sequencing, variant analysis, and interpretation frameworks such as ACMG/AMP guidelines. Experience using Slack and AI tools to support coaching and collaboration. Comfortable working full time in a fully remote, high volume, customer facing environment. Benefits Overview We offer a comprehensive benefits package, including: Health, Vision, and Dental, Life Insurance 401(k) with Company Matching Fully Remote Work Paid Time Off Volunteer Time Off (paid time off for volunteering at non-profit or equivalent) Parental Bonding Time Short-Term Disability Insurance Remote Work Reimbursements (equipment, cellular, wifi, office supplies, etc.) Weekly paydays (every Friday) Genome sequencing for you and your immediate family (private and confidential) Sequencing Inc. is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Sequencing Inc. may use artificial intelligence (AI) or automated tools as part of the recruiting and hiring process, including for application screening and candidate evaluation. These tools may analyze information provided in your application materials or during the hiring process. Where required by applicable law, candidates may request a reasonable accommodation or an alternative selection process by contacting [email protected] .