Genomic Coordinator

Genomic Coordinator - San Juan Capistrano, CA, Monday to Friday, 8:00 AM to 5:00 PM This position is 100% remote. Pay range: $59,000 plus Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programs Annual, no-cost health assessment program Blueprint for Wellness® healthyMINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 "MyDay" off FinFit financial coaching and services 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy-up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more! Perform administrative duties of a complex and sensitive nature, including but not limited to: Be proficient in all Quest applications, processes, tools, and databases needed to perform daily functions. Obtain information necessary for test code verifications. Obtain clinical information on specific samples. Assist with obtaining and summarizing phenotype and family history information on specific samples. Assist in the creation, curation, and updating of various clinical databases. Create and maintain disease/gene crosswalk tools for genetic panels. Perform literature searches and contribute to published abstracts and manuscripts. Obtain clinical outcome data for targeted assays. Triaging calls to the genetic counselor team when appropriate. Coordination of testing for the Family Insight Program. Coordination of sample approval and submission for family studies. Functions as liaison with inter- and intra-clinical department members. Coordination of high touch and high complexity sample testing. Participation on various committees to create, organize and implement strategies to promote and drive the desired culture throughout the organization. Function as a resource for problem solving and process improvement for new software applications. Functions as liaison with various lab acquisitions. Participate in regular meetings with GCs in various specialties to gain knowledge, monitor efficiency and evaluate work processes and problem resolution. Independently monitor and oversee inquiries from multiple specialty mailboxes. Participate in mentoring and educating genetic counseling students rotating through the laboratory. May assist in recruiting, interviewing, and training new Genomic Coordinator or Genomic Client Service Specialist employees Performs other related duties as assigned. BA/BS degree preferred; 2-4 years of experience in customer service Strong written and verbal communication skills Working knowledge of PC operation, including Microsoft Office Suite Proven ability to accomplish tasks both independently and as a member of a team Proven ability to prioritize and take initiative Excellent critical thinking skills Exemplify professionalism consistent with Quest Diagnostics’ values, vision and mission Strong organizational abilities What you'll need to succeed: A collegial and collaborative nature High-energy work ethic Strong verbal and written communication skills Demonstrated decision making and organizational skills Proven ability to accomplish tasks both independently and as a member of a team. Ability to work effectively with the local and national Quest Diagnostics teams Superb problem-solving skills Demonstrated accountability for growth and job performance by seeking education opportunities All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. All duties and requirements are essential job functions.