German Advisor | Remote Portugal

Are you fluent in German and English and looking for a stable, long-term opportunity with an international company?

Join the customer support team of one of Europe's leading telecommunications companies and work 100% remotely from anywhere in Portugal. You'll become part of a multicultural team, receive full training, and enjoy excellent career development opportunities while supporting German-speaking customers.

After your first 6 months, you'll also have the possibility to work remotely from another European country for up to 3 months per year, giving you even greater flexibility.

Your Role

As a Customer Support Consultant, you will be the first point of contact for German-speaking customers, providing professional and friendly support with billing enquiries, account management, technical issues, products and services.

Your goal is to ensure every customer receives an outstanding experience by resolving enquiries efficiently and delivering high-quality service.

Key Responsibilities

• Provide customer support via phone, email and chat in German.
• Assist customers with billing, account management and service enquiries.
• Troubleshoot and resolve technical issues.
• Guide customers through products, services and available commercial offers.
• Handle customer requests professionally and efficiently.
• Escalate complex cases when necessary.
• Accurately record customer interactions.
• Deliver an excellent customer experience in every interaction.

What We're Looking For

• Fluent German and English (C1/C2 level).
• Previous experience in customer service or contact centres is an advantage, but not essential.
• Strong communication and interpersonal skills.
• Customer-focused with excellent problem-solving abilities.
• Comfortable using different computer systems.
• Able to work independently in a remote environment.
• Positive attitude and willingness to learn.

Working Hours

• Monday to Friday
• Rotating 8-hour shifts between 07:00 and 18:00
• Weekends off
• Availability to work on public holidays when scheduled (additional compensation applies)

Salary & Benefits

Monthly Compensation

• Base Salary: €920
• German & English Language Allowance: €500
• Multi-Skill Bonus: €150
• Performance Bonus: Up to €360
• Attendance Bonus: €110
• Flex Work Allowance: €60
• Meal Allowance: €10.20 per working day (approximately €214/month)

Additional Benefits

• 100% remote work within Portugal.
• Opportunity to work remotely from another European country for up to 3 months per year after completing the first 6 months.
• Permanent contract after 6 months.
• Private health insurance.
• Fully paid training.
• Career progression within a leading international company.
• Continuous learning and professional development.
• Friendly and multicultural working environment.
• Stable, long-term project.
• Onboarding day in Lisbon.

Why Join Us?

• Work from the comfort of your home anywhere in Portugal.
• Enjoy a healthy Monday-to-Friday work-life balance.
• Join an international company with real career growth opportunities.
• Develop valuable customer service and technical support skills.
• Receive a competitive salary package with attractive monthly bonuses.
• Be part of a supportive and multicultural team where your language skills are truly valued.

If you're looking for your next career opportunity in an international environment, we'd love to hear from you.

Apply today!

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