Are you ready to join the
German Customer Support Team of one of the biggest Betting companies in Greece and Germany
?
Are you
fluent in German
?
Do you want to
work with a youth team and become part of an awarded employer at its brand-new offices in Athens
?
If the answers are yes, then this opportunity is for you!
Responsibilities:
Provide outstanding customer service and technical support to betting platform users regarding digital services with high customer satisfaction through various channels of communication (mainly chats/emails and some calls)
Build customer trust through empathetic personalized conversations
Strive for first-call resolution and take true ownership of customer needs and issues
Engage with clients in a friendly and professional manner, while actively listening to their concerns
Offer support and solutions to customers in accordance with the company’s customer service policies
Maintain a high level of customer support and customer satisfaction, keeping a customer relationship database
A qualified candidate for this role needs to have:
Fluent in German (minimum level C1-C2, oral and written)
Good command of English (minimum level B2, oral and written)
Excellent communication skills and good troubleshooting and problem-solving skills
Basic technical skills
Ability to work in shifts and in a hybrid model (3:2)
Based in Athens
EU Passport
Competitive salary (14 salaries per year)
Performance-based bonus
Monthly meal vouchers prepaid card
Modern, brand-new and awarded offices in Athens
Hybrid model (3 days at the office, 2 days from home)
Health insurance
Equipment provided
Paid training and development opportunities
Multicultural and modern working environment