German-English Customer Support Specialist – Chat, Email & Phone (100% Remote)

Description du poste

À propos de l’offre d’emploi

Full-Time

• Work From Home
• International Company
  
  

Do you speak fluent German (Deutsch)

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and English? Are you passionate about helping customers through chat, email, and phone support? If you're looking for a long-term remote career with a growing international company, we'd love to hear from you.

As a German Customer Support Specialist (Kundenservice / Kundenbetreuung), you'll deliver exceptional customer experiences by assisting customers across multiple communication channels. You'll become part of a collaborative, supportive team dedicated to providing world-class service while working from the comfort of your home.

Why Join TalentPop?

• 100% Remote – Work from anywhere with a reliable internet connection.
• Be part of a supportive, international team.
• Long-term career opportunities with room for growth.
• Continuous learning and professional development.
• Recognition for outstanding performance.
  
  

What You'll Do

• Provide professional customer support via live chat, email, and inbound phone calls in both German and English.
• Respond promptly to customer inquiries while maintaining a friendly, empathetic, and solution-focused approach.
• Resolve customer concerns efficiently or escalate complex issues when appropriate.
• Accurately document customer interactions using CRM and customer support platforms.
• Collaborate with teammates to continuously improve customer satisfaction and internal processes.
• Represent the TalentPop brand by delivering an exceptional customer experience with every interaction.
  
  

What Makes You a Great Fit

• Fluent German (Deutsch) and English communication skills, both written and spoken.
• Customer Support, Customer Service, Customer Care, Call Center, Help Desk, Technical Support, or similar experience is an advantage, but not required.
• Excellent written communication and active listening skills.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to multitask and remain organized in a fast-paced environment.
• Experience with Gorgias, Zendesk, Shopify, Freshdesk, Intercom, or similar CRM/customer support platforms is a plus.
• Experience supporting e-commerce customers is an advantage.
  
  

Technical Requirements

• Personal computer or laptop with an Intel Core i5 or equivalent AMD processor.
• Stable internet connection with a minimum speed of 25 Mbps download and upload.
• A quiet, distraction-free workspace suitable for remote work.
  
  

What We Offer

• Competitive salary with annual pay increases.
• Paid Time Off (PTO).
• Monthly healthcare allowance.
• Performance-based bonuses.
• Professional development and career advancement opportunities.
• 100% Remote Work.
  
  

How To Apply

Important

At the top of the application form, make sure you select both German and English as your language skills so your application is routed correctly.

In The Application Code Field, Enter

DE-TP26

We can't wait to receive your application and hope to welcome you to the TalentPop team soon!