German Speaking B2B Technical Support Specialist (Budapest, Hungary)

Job Title: Technical Support Agent – German Support Location: Budapest, Hungary 🚀 Ready to build a tech career in Europe — auf Deutsch ? 🇩🇪💻 We’re launching something big in Budapest , and we want German-speaking tech stars to be a part of it. This isn’t just another call-centre role. You’ll be the go-to expert helping customers solve real mobile and broadband issues — and you’ll be trained, supported, and set up to win from day one. About the Role We are hiring German-speaking Technical Support Agents to join our European support hub in Budapest. You will provide technical support to customers by troubleshooting mobile and broadband issues and resolving queries efficiently on first contact. What you’ll be doing Supporting German-speaking customers via calls & digital channels Troubleshooting mobile, broadband, SIM, and device issues Solving queries first time (FCR is king 👑) Following clear call flows to keep things smooth and efficient Delivering a friendly, professional experience — every interaction Logging cases accurately and working GDPR-compliant Taking part in coaching, quality sessions, and improvement initiatives What success looks like AHT on target (efficient, not rushed) High FCR and strong CSAT/NPS Consistent quality aligned with client standards Rock-solid attendance & reliability Training and Onboarding 3 weeks of technical training (mobile-focused) 2 weeks of supported nesting 13-week glidepath to full KPI achievement What we offer Competitive Salary Full-time employment with Custom Connect Hungary Kft 3-month probation period Structured onboarding and training Long-term, stable employment in a growing European operation Global exposure through the Custom Connect International brand What you will bring Fluent German (spoken and written) Customer service or technical support experience preferred Basic technical troubleshooting skills Strong communication and problem-solving ability Willingness to work shifts 📩 Apply now to join a professional, structured support environment in Budapest.