German Speaking Customer Service for Pharmaceuticals industry -Remote in Greece

Patrique Mercier Recruitment FR is delighted to offer an excellent opportunity for a German Speaking Customer Service Representative in the Pharmaceuticals industry. This role provides a unique chance to contribute to a vital sector by ensuring that clients receive the support and information they need regarding their pharmaceutical products and services. Responsibilities Deliver exceptional customer service to German-speaking clients through various communication channels, including phone, email, and chat. Assist customers with inquiries related to pharmaceutical products, prescriptions, and services. Provide accurate information regarding product usage, side effects, and compliance with regulations. Handle customer complaints and provide solutions in a timely and professional manner. Collaborate with healthcare professionals and internal teams to address client needs effectively. Maintain up-to-date knowledge of pharmaceutical products and industry regulations to ensure compliance. Document all customer interactions accurately and maintain meticulous service records. Fluency in German and English, both written and spoken. Experience in customer service, preferably in the pharmaceuticals, healthcare, or related industries. Strong communication and interpersonal skills, with a customer-focused approach. Excellent problem-solving skills and attention to detail. Ability to handle sensitive information confidentially and professionally. Familiarity with regulatory requirements in the pharmaceuticals industry is a plus. Proficiency in customer service software and Microsoft Office Suite. Private Health Insurance Training & Development Performance Bonus 2 Extra Salaries Per Year Fully Paid Training Fully Paid Relocation Package ( flight, transfer and hotel ) Free Greek Lessons, discounts and other perks