German-Speaking Customer Service & Sales Representative

German-Speaking Customer Service & Sales Representative Bucharest, Romania Hybrid Work Model Full-time | Permanent Contract About the Role We are looking for German-speaking Customer Service & Sales Representatives to join an international team in Bucharest. In this role, you will support German-speaking customers, understand their needs, provide effective solutions, and identify opportunities to upsell and cross-sell relevant products or services. Responsibilities Provide professional customer support via phone, email, and chat Understand customer needs and deliver appropriate solutions Handle customer inquiries and resolve issues efficiently Identify and maximize upselling and cross-selling opportunities Maintain accurate customer records using CRM systems Follow quality and customer satisfaction standards Collaborate with internal teams when required Requirements German: C1–C2 level English: B2 or higher Excellent communication and active listening skills Customer-oriented and solution-focused mindset Good computer literacy and CRM skills Comfortable working in a target-driven environment Previous customer service or sales experience is a plus Strong negotiation and interpersonal skills What We Offer Competitive salary package Performance & sales bonuses Meal vouchers Hybrid working model Paid training International and multicultural environment Career growth opportunities Monday–Friday schedule Candidates must already be based in Bucharest and be able to work in a hybrid setup.