Join our fast-growing company as a German speaking Customer Support Representative
Fluent German C1 and B1 English level.
It is a freelance, remote and full-time position.
Start date: 10.08.2026
Schedule:
Working hours: 8am - 5pm CET, 9am - 6pm, 10 am-7pm or 11am - 8pm CET
Five working days and Two days off; (Sunday is always off and second day off is shifting)
During the probation period, Newbies will only work the morning shift.
After the probation period, the shifts will be rotational.
At Mindy support you have great opportunity to get:
- Experience in the international company working with people around the globe.
- Compensation is $800/ month during the probation period (3months)
- Compensation is $950 after passing the probation period +250$ KPIs bonus.
- Loyalty bonus system for long term work.
- Training will be provided by the company and the client.
- 20 paid days of vacations, 10 paid days sick leaves per year.
- Management's attention, support and motivation.
Responsibilities:
- Provide customer support via calls, emails, chats
- Answer general and order-related questions
- Handle customer complaints and provide appropriate resolutions
- Escalate complex issues to the technical department
- Report to senior management on customers' feedback, complaints, quality etc.
- Perform other related CS tasks.
Note: currently calls are only outbound (to confirm the order, etc.) but it is possible that inbound will be added in the future.
Tech Requirements:
laptop with Windows 10 or 11, RAM 6GB, CPU i5, SSD 256GB, headset with microphone
There is also a loyalty bonus system:
$300 to be paid if you continue working with us 6 months after probation is completed
$350 - 12 months after probation is completed
$425 - 18 months after probation is completed
$525 - 24 months after probation is completed
$725 - 30 months after probation is completed
$1000 - 36 months after probation is completed
Mindy-Support is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support.
We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers.
We will be glad to welcome you to our team. Grow your career with Mindy support!