Job Description
IT Communications Specialist
Gilead Contingent Workforce Program --
Contract Assignment
We are looking for a
Senior IT Communications Specialist to drive various IT initiatives and Customer
Success & Enablement (CSE) team priorities by preparing change management
activities and end user communications through various channels. Supports
listening and measurement activities for the IT CSE team.
Assignment location and
hours
-
On site at the Gilead
Business Services Center (GBS) in Raleigh, NC
-
Onsite 2-3 days per week
on Tuesday, Wednesday, and/or Thursday
-
Remote workdays on Monday
and Friday
Assignment direction
Direction, guidance and
alignment will come from:
-
IT CSE Leader based in
Raleigh
o
Assignment hiring manager, daily/weekly
work and time approval
-
IT CSE Lead based in
Raleigh
o
Weekly priorities and long term
planning of change management and communications deliverables for key
initiatives/projects
Assignment deliverables
-
Support the planning,
project management and stakeholder engagement for a range of IT projects and
initiatives requiring change management and communications support.
-
Basic technical content
writing and editing supporting the creation of IT-related news articles,
company social media posts, website content, video scripts, and other written
content items as needed.
-
Generate creative and
innovative ideas for articles and content that will resonate with target
audiences and help achieve goals for IT Communications.
-
Support various
listening and/or measurement activities for the CSE team with the voice of the
customer (employees) annual survey and/or metrics to capture adoption outcomes.
-
Apply strong
detail-orientation with a focus on delivering high-quality writing pieces that
show a keen awareness of content tone, clarity, accessibility, stakeholder
needs, and actionable relevance to target audiences.
Assignment qualifications
-
Bachelor’s Degree
required, with a major in communications, journalism, business or social
sciences preferred.
-
3+ years’ experience
required in internal or external communications for large audiences.
-
Exceptional writing and
copyediting skills required, Generative AI and technical writing skills are a
plus
-
Corporate or other
social media posting experience required
-
Fluency with IT,
technology, or technical subject matter required
-
Technology interests,
hobbies or passions strongly preferred
-
Hands-on content
management and content strategy experience a plus
-
Experience maintaining
content calendars
-
Search engine optimized
(SEO) writing experience a plus