Global Account Officer

Company Description

Vialto is a market leader in Global Mobility Services. Our purpose is to “Connect the World.” We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders, and colleagues.

Our teams help companies streamline and effectively manage their global mobility programs in a cost-efficient and compliant manner. Our services focus on providing cross-border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work.

Working at Vialto is about getting the chance to be part of a global and dynamic team. Globally, Vialto has over 8,000 staff worldwide and continues to grow. You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients.

Job Description

Vialto is seeking a Global Account Officer to join its rapidly growing team, supporting the delivery of tax, social security, and immigration services. This role offers the opportunity to collaborate with teams around the world, facilitating and coordinating services to ensure a seamless experience and the highest standards of client service.

We are looking for an experienced Global Mobility professional with a strong understanding of cross-border matters and the ambition to develop and progress in a fast-paced, dynamic environment. The successful candidate will be confident in managing client relationships and engagements, coordinating tailored solutions across a broad range of tax, social security, and immigration matters, supporting the development of the team, and contributing to the continued growth of the practice.

Responsibilities for this position include, but are not limited to:

• Maintain regular and effective communication with clients, address queries, and coordinate technical guidance to support their global mobility needs, including simplifying complex information and highlighting key points.

• Coordinate requests between clients and Vialto offices, ensuring timely delivery and seamless communication among all parties.

• Review consulting deliverables prepared by Vialto offices to ensure consistency, quality, and alignment with client requirements.

• Monitor performance against agreed client KPIs and service standards, and support timely remediation where required.

• Prepare and deliver regular reports to support operational governance, performance monitoring, and project oversight.

• Participate actively in regular client operational meetings and annual account reviews, and support the delivery of account reviews for other key countries.

• Provide guidance and oversight to the coordination team, ensuring the effective and timely delivery of assigned responsibilities.

• Manage and resolve issues and escalations arising from complex cases.

• Identify and implement opportunities to improve operational processes and service delivery.

• Monitor and coordinate Vialto network invoices, supporting accurate and timely billing.

Preferred skills and experience:

• 5+ years of professional experience. 

• Experience in managing global accounts within a corporate organization or as a professional service provider / law firm for other organizations. 

• Experience in global mobility (e.g. global coordination, tax, social security) is preferred. 

Additional Information

• Location: Paris

• The role is hybrid (minimum 3 days in the office)

Vialto is unstoppable when we work together in a culture of belonging, where everyone can thrive. We encourage employees to bring their true selves and share their unique talents and expertise to positively impact the communities we serve. To learn more about what we do, tune in to our podcast On the Move to hear expert insights on issues affecting global mobility, and read about the latest news in the industry. You can also follow us on LinkedIn and Instagram.

We are an equal opportunity employer that does not discriminate on the basis of any legally protected status.

Please note that AI is used as part of the application process.

As the world leader in global mobility, we spark change for our clients and for our people, providing opportunities for advancement, growth, and belonging. We encourage all our employees to embrace our values while finding fulfillment and success at Vialto.

We push the boundaries of global mobility. With more than 50 years of experience, Vialto has the technology, tools, and expertise to help our clients navigate around global mobility obstacles. We're dedicated to going beyond expectations to help spark growth and unlock potential around the globe. Because when we're all connected, anything is possible.