Global Client Journey Manager | International Services

Al Qantara Institute is an international advisory firm operating between Paris and Dubai. We work with entrepreneurs, investors, executives and internationally mobile families who are preparing for life and business in France.

Our clients often face a wide range of practical and administrative challenges when relocating. Our role is to bring structure to the process by coordinating the right specialists and ensuring that each stage is handled efficiently, from initial planning to final settlement.

To support the continued development of our international activities, we are looking for a Global Client Journey Manager to join our team.

The Position

You will take ownership of the client journey and coordinate the different elements of each relocation project.

You will work closely with our senior advisors and external partners, ensuring that clients receive clear communication, proactive support and a consistently high level of service throughout their relocation.

Your Day-to-Day Responsibilities

• Coordinate client projects from the initial consultation through completion.
• Support the preparation and follow-up of residency and immigration procedures.
• Coordinate with legal, tax, property, relocation and education professionals.
• Assist clients with housing searches, school arrangements and practical settlement matters.
• Maintain regular communication with clients and provide updates throughout their projects.
• Track deadlines, follow up on outstanding actions and anticipate potential difficulties.
• Prepare client-facing communications, reports and project documentation.
• Research relevant developments in French administrative and immigration procedures.
• Ensure all client information is properly organised and handled with strict confidentiality.

The Person We Are Looking For

You are naturally organised, reliable and comfortable taking responsibility for several projects at the same time.

You enjoy working with people from different backgrounds and have the ability to turn complex situations into clear and manageable action plans.

You should have:

• Excellent spoken and written English.
• Professional French is strongly appreciated.
• Strong organisational and follow-up abilities.
• Excellent communication and interpersonal skills.
• A high level of attention to detail.
• A proactive approach to problem-solving.
• The ability to prioritise effectively and work independently.
• Good command of Microsoft Office and Google Workspace.

Experience in international relocation, client services, immigration support, executive assistance, consulting, hospitality, legal administration or private client services would be an advantage.

What You Can Expect

• A fully remote position with flexible working arrangements.
• The opportunity to work with international entrepreneurs, investors and families.
• Exposure to a wide range of international client projects.
• Direct collaboration with experienced advisors and specialist partners.
• A multicultural and collaborative working environment.
• Opportunities to develop your expertise and take on greater responsibilities as the company grows.

How to Apply

If you are looking for an international role combining client relationships, project coordination and high-quality advisory services, we would be pleased to hear from you.

Please send your CV and a brief introduction to:

[email protected]