Global IT Program Director

Accelerate your success at Colliers. Why Colliers? As one of Canada’s leading commercial real estate services firms, we are driven by our mission to accelerate success for our people, clients, and communities. A career at Colliers gives you the opportunity to make an impact, advance your career, and collaborate with top-tier talent. Don’t just take our word for it – we’ve been recognized as a top employer on a number of prestigious lists, including Best Workplaces in Canada, Best Workplaces for Women, Best Workplaces with Most Trusted Executive Teams, among others. Onsite Role: Hybrid Toronto, ON . About the role: The IT Program Director will oversee the planning, execution, and completion of the Global Workplace Technology Program . This role involves collaboration with key IT stakeholders and enterprise-wide partners to ensure successful delivery of multiple workstreams . The position requires managing teams to resolve issues, maintain timelines and budgets, and achieve a standardized global service delivery model. Standardize IT Service Delivery globally, including implementing a 24x7 outsourced service desk and associated processes (based on the ITIL framework). Consolidate multiple ServiceNow instances into a single, global platform to support the standard process framework. Define Colliers Digital Workplace model, including defining standard end user devices, office technology and management platforms. Deliver training and change management to Colliers global IT staff and user community. Implement a simple and effective financial charge-back mechanism for global IT services. Plan and manage multiple complex, regional, and cross-functional enterprise projects in alignment with strategic and financial objectives. Develop program goals, timelines, and charters with key stakeholders, and create RACI matrices. Manage diverse stakeholders and vendors, anticipate needs and risks, and conduct effective meetings via Teams and email. Build trust and collaborate effectively across teams and borders. Develop and maintain program plans, identify resource needs, and manage schedules. Drive creative and practical solutions to issues through effective collaboration. Ensure steady-state IT support for new technologies and comprehensive issue resolution post-implementation. Manage the programs financial health and establish an effective chargeback model. Provide professional and honest status reports tailored to the audience’s needs. Ensure regular updates using the appropriate format. What you bring: Minimum of 15 years in an IT Program / Project Management role at a large organization. Bachelor’s degree in business, IT, Computer Science, or a related field, or a certificate in project management. Experience of running RFP vendor selection processes. Proficiency in program management methods and tools. Strong management and organizational abilities. Experience of the ITIL framework and with the commercial real estate industry is an asset Proven ability to motivate and manage large, diverse teams. Highly self-motivated with an outgoing personality. Professionalism and excellent interpersonal skills. Area/Location Specific: Toronto, ON This posting is for an existing vacancy within our organization. Colliers does not use AI-enabled tools to sort or decline applications. All decisions are made by our talent acquisition team. Apply now: Ready to make an impact and take the next step in your career journey? Join us by applying directly through LinkedIn or visit www.collierscanada.com/careers . #LI-AC1 #LI-Hybrid What we offer: Innovative projects: Work on cutting-edge initiatives that shape our communities, drive our growth, and make a tangible impact. Career growth: Advance your career and achieve your goals with industry-leading training and development programs. Competitive benefits & compensation: Enjoy a comprehensive and flexible benefits package along with competitive compensation that rewards your contributions and supports your well-being. Collaborative culture: Join our enterprising team where innovation thrives, collaboration is key, and our people are empowered to be their authentic selves and do their best work. Diversity, Equity & Inclusion: Our robust North American Diversity & Inclusion Program features eight Employee Resource Groups (ERGs), where you can connect, learn, and contribute to a diverse and supportive community. Learn more: https://www.collierscanada.com/en-ca/careers/diversity-and-inclusion Global network : Join a global team of 24,000 professionals across 70 countries, where you'll expand your network and learn from experts in a dynamic international community. Accelerate your career and enhance your expertise as you connect and collaborate with top talent around the world. Applicants must be currently authorized to work in Canada on a full-time basis. The employer will not sponsor applicants for work visas. Direct applicants only please, no agencies. Colliers is an equal opportunity employer and values diversity in its workforce. Colliers encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation to participate in the recruitment process, please contact the recruitment team by email at careers@colliers.com .