Global Network Operations Tier II Technician

STAND 8 provides end-to-end IT solutions and staffing services to enterprise partners across North America, with operational presence in Mexico supporting a wide range of technology, engineering, and business roles.
The Global Network Operations Tier II Technician will provide high-quality operational support for critical network services during a night shift schedule. This role is responsible for monitoring, triaging, escalating, and resolving network faults across a multi-vendor telecommunications environment. The position supports service reliability, SLA adherence, and timely incident resolution for key customers and internal stakeholders.

Location & Work Type
Location: Remote, Mexico, Guadalajara
Work Type: Remote

Key Responsibilities

• Monitoring of internal and external networks across a multi-vendor environment
• Carrying out initial triage diagnosis on faults and proactively escalating issues as required
• Prioritizing faults to meet SLAs, including resource management of external contractors
• Providing regular updates to internal stakeholders and external customers on the progress of faults
• Fault isolation and repair tasks on DWDM, SDH, Dark Fiber, IP, and Ethernet circuits
• Responsible for the management of fault receipt, fault identification & logging, support team dispatch, and fault management to resolution
• Ensuring service availability and Mean Time To Repair (MTTR) targets are met.
• Providing support to the Shift Lead when required
• Facilities and key sites monitoring and fault management
• Arranging and coordinating access for suppliers with support team members
• Providing key metrics and reports as required to senior Operations stakeholder

Qualifications
Required:

• Night Shift Role. Will work 12-hour shift 7pm - 7am US Central Time.
• Schedule: Sun - Wed one week (4 days) then work Sun- Tues next week (3 days). Every other week rotation.
• Must understand:
• VLAN Routing, MPLS, IP- Trace Routes,
• Ethernet over Transport skills
• Needs to Know their Stuff
• Troubleshoot Layer 2 Point to point Networks.
• 2-4 years (minimum) proven NOC experience in the telecommunications industry with a proven record of accomplishment in an operational environment.
• Experienced in Routing, Switching, VLANS, DWDM & Fiber
• Experience in a multi-vendor environment is essential
• Knowledge of OSP practices e.g. basic OTDR analysis and fiber repairs.
• Troubleshooting Layer 2/3 trouble tickets on DWDM / SDH and Ethernet networks.
• Pragmatic and analytical approach to problem-solving
• Confident and able to challenge suppliers and processes.
• Ability to manage in & out-sourced suppliers or partners
• Comfortable working 24/7 shift patterns, including holidays and nights
• Excellent communication; written & verbal
• Outstanding confidence, initiative, and organizational skills
• CRM is desirable.
• Remain flexible and adaptable to any change in business needs or requirements
• Proactive mindset & attitude to ensure customer satisfaction is in everything we do.

Preferred (Optional):

• None identified

About Us
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.
Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
Check out more at www.stand8.io; and reach out today to explore opportunities to grow together!
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