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Global Product Support Engineer 4

Lam ResearchCustomer Support
Salary
$104K–$231K
Hiring from
United States
Work type
Hybrid
Posted
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The group you’ll be a part of

The Global Product Support (GPS) organization is responsible for providing technical leadership and product support across Lam Research’s global customer base. Serving as the bridge between customers, Field Service, Product Engineering, and Manufacturing, the team drives rapid issue resolution, product performance improvement, and technology support. GPS engineers lead critical customer escalations, root cause investigations, productivity enhancement initiatives, and new product deployments to ensure customer outcomes and operational performance. Through close collaboration with cross-functional teams around the world, the organization plays a key role in improving system reliability, machine availability, and overall customer satisfaction.

The impact you’ll make

As a Global Product Support Engineer at Lam, you're the primary source of technical support for field engineers, technicians, and product support personnel. Your expertise is important for diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your timely response to situations is critical in resolving issues and ensuring satisfaction of Lam’s customers.
Your expertise will directly contribute to higher system reliability, increased machine availability (MA), improved productivity, and faster issue resolution across customer manufacturing sites worldwide. By leading root cause investigations and partnering with cross-functional teams, you will drive sustainable solutions that enhance customer satisfaction and strengthen Lam’s reputation as a technology provider.
Your contributions will help support product adoption, ongoing improvement, and enable customers to achieve their technology and business objectives in an increasingly demanding semiconductor manufacturing environment. Your expertise will help customers maximize equipment performance, improve machine availability (MA), and achieve manufacturing productivity goals.
By driving complex troubleshooting efforts, leading root cause investigations, and coordinating cross-functional problem-solving activities, you will deliver effective solutions that reduce downtime, improve reliability, and enhance operational efficiency. Your ability to translate technical challenges into sustainable improvements will directly influence customer success, business growth, and the continued advancement of Lam’s semiconductor technologies.

What you’ll do

  • Provide advanced technical support for Lam Research products and serve as a primary escalation point for complex customer issues worldwide.
  • Lead troubleshooting efforts involving hardware, software, process, and system-level challenges to ensure rapid issue resolution and minimal customer impact.
  • Collaborate with Product Engineering, Hardware Engineering, Software Engineering, Manufacturing, and field service organizations to develop and deploy effective technical solutions.
  • Support customer productivity improvement initiatives focused on Machine Availability (MA), throughput optimization, uptime improvement, and cost reduction.
  • Support new product introductions (NPI), beta evaluations, field upgrades, and engineering change implementations.
  • Develop and maintain technical documentation, troubleshooting guides, best known methods (BKMs), and training materials for global support teams.
  • Provide technical guidance during critical customer escalations and communicate recommendations to customers, management, and cross-functional stakeholders.
  • Mentor field engineers and support personnel by sharing technical expertise and promoting best practices throughout the organization.
  • Travel domestically and internationally as required to support customer sites, business needs, and strategic initiatives.

Who we’re looking for

  • Minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience.

Preferred qualifications

  • 8+ years of experience supporting semiconductor manufacturing equipment, process development, product engineering, or field service operations.
  • Strong understanding of semiconductor equipment systems, including vacuum systems, gas delivery systems, thermal control systems, automation, and electro-mechanical assemblies.
  • Demonstrated experience leading complex troubleshooting efforts and root cause investigations in a high-volume manufacturing environment.
  • Proven ability to improve equipment performance, machine availability (MA), reliability, productivity, and operational efficiency.
  • Knowledge of structured problem-solving methodologies such as PSDM, RCCA, 8D, FMEA, DOE, or Six Sigma.
  • Experience with data analysis tools and the ability to interpret equipment performance trends, process data, and reliability metrics.
  • Experience developing technical documentation, troubleshooting guides, training materials, and best known methods (BKMs).
  • Experience supporting advanced semiconductor manufacturing technologies, including deposition, etch, packaging, or related process applications.
  • Ability to travel internationally to support customer escalations, product deployments, and strategic business initiatives.
  • Requires up to 25% international & domestic travel.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Salary

CA San Francisco Bay Area Salary Range for this position: $104,000.00 - $231,000.00.

The above salary range for this position is relevant to applicants that reside or work onsite in the California, San Francisco Bay Area only. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.

Our Perks and Benefits

At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

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