Global Sales Operations Manager (m/w/d)

About Chrono24 is the global marketplace for luxury watches, connecting buyers and sellers from more than 100 countries. We bring trust, transparency, and technology to one of the world’s most valuable and relationship-driven categories. As we continue to scale, our growth depends on predictable revenue operations, strong dealer partnerships, and white-glove VIP experiences — supported by high-quality data, modern tooling, and increasingly AI-enabled workflows. ABOUT THE ROLE As Global Sales Operations Manager, you will be the architect of sales operations across our Marketplace and Private Office (VIP client) motions globally (EMEA, Americas, APAC) — and the Growth leadership team’s primary operating partner. You will design the operating system (incl. tooling selection and implementation) behind our go-to-market dealer and VIP client teams, driving data quality, execution rigor, and scalable processes. A key part of the role is helping Chrono24 leverage automation and AI-enabled capabilities across prospecting, CRM, forecasting, lead routing and qualification, insights, and enablement — while maintaining trust, transparency, and human judgment. This role will join the Chief Growth Officer’s organization at Chrono24 and report to the leader for a Growth Operations. What you can expect Sales strategy, planning & execution Design and run global GMV and revenue planning Own forecasting accuracy and minimize forecast bias Partner with sales leadership to define targets and territories Marketplace supply & dealer lifecycle operations Prioritize high-GMV, high-trust dealers using data-driven insights Partner with marketing and operations to streamline onboarding, activation, and dealer health monitoring Use automation and AI-driven insights pragmatically Private Office (VIP) go-to-market Route and qualify high-intent signals into Private Office Improve speed to first offer, fill rate, and win rate Balance automation with white-glove experience Data, CRM & AI-enabled tooling stewardship Own CRM and sales tooling adoption Lead rollout of a single global CRM Identify and pilot AI-enabled Sales Ops use cases Reporting, governance & leadership partnership Run executive sales cadences and reporting Translate complex data into executive narratives Compensation, incentives & performance management Design territories, quotas, and incentive plans Ensure incentives drive quality and long-term value What sets you apart 4+ years in Sales / Revenue Operations Hands-on CRM and tooling experience Data-fluent with interest in AI for Sales Ops. Experience using AI tools for Sales Enablement/Operations is a big plus Strong executive communication skills What we offer High-impact role with senior leadership exposure Opportunity to build modern, AI-enabled Sales Ops foundations Join a globally recognized brand and marketplace in the luxury watch industry Work in a dynamic, international team that values initiative and ownership Make a tangible impact on business growth and partner satisfaction Enjoy a modern work culture with flexibility, creativity, and purpose Diversity@Chrono24: We believe in the power of diversity. Diversity is our strength. At Chrono24, we embrace diversity because we believe it enriches not only our corporate culture but also our success. Be yourself – and let’s achieve great things together!