Gohighlevel Agency Assistant

Company Description LoudReach | Business Growth Platform AU US PH UK provides an affordable and trusted AI‑driven lead generation system designed for growing businesses. The platform combines automated lead management with receptionist and concierge-style support to help clients capture, nurture, and convert more prospects with less effort. LoudReach focuses on delivering practical, results-oriented solutions that streamline communication and customer engagement. Team members work in a fast-paced, technology-enabled environment that values reliability, accuracy, and client satisfaction.

Role Description The Gohighlevel Agency Assistant is a full-time, fully remote based in the Philippines. This role supports the setup, maintenance, and optimization of client accounts within the Gohighlevel platform, including pipelines, automation workflows, campaigns, and contact management. Day-to-day tasks include updating CRM records, monitoring campaign performance, preparing reports, and resolving basic system issues or client requests. The assistant coordinates with internal teams to ensure that lead systems, receptionist/concierge functions, and follow-up processes run smoothly and on schedule. The role also involves handling routine administrative tasks, documenting processes, and contributing to continuous improvement of agency operations.

Qualifications

• Familiarity with CRM or marketing automation platforms (Gohighlevel experience preferred) and basic understanding of lead generation and sales pipelines.
• Strong administrative and organizational skills, including data entry accuracy, task tracking, and documentation of workflows and procedures.
• Proficient in written and spoken English, with clear communication skills for coordinating with team members and responding to client inquiries.
• Comfortable working with spreadsheets, online productivity tools, and cloud-based applications to manage accounts and prepare reports.
• Ability to learn new software quickly, follow detailed instructions, and troubleshoot basic technical or process-related issues.
• High attention to detail, reliability in meeting deadlines, and commitment to delivering consistent, client-focused service.
• Prior experience in a digital marketing agency, customer support, or operations support role is an advantage.
• Willingness to work on-site in the Philippines during agreed business hours; relevant diploma or degree in business, marketing, IT, or related field is beneficial but not mandatory.