GoHighLevel Platform Owner

This person is the single owner of GoHighLevel across our businesses. They decide how it is structured, build everything in it, watch it every day and fix it when it breaks. Nobody else should need to log in to make it work.

We run inbound lead generation and a call center across ACA, Medicare, energy, home internet and education offers. GHL sits between our leads and our agents: it captures contacts, sends SMS and email follow-up, books and routes work, and reports on what happened. Mistakes here cost revenue and create compliance exposure, so we want an operator, not a freelancer who builds and leaves.

Intercom Media, through Caliber Calls, already employs more than 100 people in the Philippines. This hire joins an established local team.

• Location: Philippines, remote
• Hours: 9am–6pm US Eastern
• Works with: the founder, call center operations, the media buyers and the platform engineer
• Type: full-time, this is their only job

Set up and structure

• Design the account structure: sub-accounts per business or brand, users, roles and permissions.
• Define the data model: custom fields, custom values, tags, pipelines and stages, with naming rules that everyone follows.
• Build reusable snapshots so a new offer or brand can be launched in a day.
• Set up phone numbers, A2P 10DLC brand and campaign registration, and sending domains with SPF, DKIM and DMARC.

Build

• Build and maintain every workflow: lead intake, speed-to-lead SMS and email, missed-call text-back, appointment reminders, re-engagement and internal alerts to agents.
• Build forms, surveys, funnels and calendars, with consent language captured and stored on the contact.
• Connect GHL to our other systems through webhooks and the API: our lead and call platform, the dialer, ad platforms and reporting.
• Use GHL's AI features where they earn their place, and switch them off where they don't.

Operate and monitor

• Check the platform every working day: workflow errors, failed sends, delivery rates, carrier rejections, opt-out rates and integration failures.
• Fix problems the same day and tell the business what happened in plain language.
• Test every change in a staging sub-account before it touches live contacts.
• Keep a change log and written documentation for every workflow, so the system does not live in one person's head.

Compliance and data

• Enforce consent, opt-out and do-not-contact rules in every workflow, and honor quiet hours by the contact's time zone.
• Keep contact data clean: deduplication, field hygiene and controlled imports.
• Flag anything that creates TCPA or carrier risk before it ships.

Report and improve

• Build dashboards for speed to lead, contact rate, message delivery, booked appointments and conversion by source.
• Report weekly on what was built, what broke and what to improve next.
• Train agents and managers to use what has been built.

Experience must be recent and at scale. Work older than 12 months does not count toward any requirement below.

Must have

• 2+ years working in GoHighLevel daily, including the last 6 months.
• Has been the named owner of a GHL account for a business, not only a builder on client projects.
• Has run an account with 50,000+ contacts or 100,000+ messages a month.
• Has built complex workflows personally: branching logic, wait steps, custom webhooks, and goal or exit conditions.
• Has set up email sending domains and fixed a deliverability problem.
• Has connected GHL to outside systems through webhooks or the API, and can read a JSON payload and debug a failed call.
• Has monitored a live account and can describe an incident they caught and fixed.
• Documents their work in clear written English.
• Can work 9am–6pm US Eastern.

Strong plus

• A2P 10DLC registration experience, including resolving a rejection or a delivery problem.
• Lead generation, call center or insurance experience.
• Knowledge of TCPA consent rules, opt-out handling and quiet hours.
• Managing several sub-accounts or brands from one agency account, using snapshots.
• Experience with dialers, call tracking or call routing alongside GHL.
• Comfort with Zapier, Make or n8n, and basic SQL or spreadsheets for reporting.
• GoHighLevel certification.