Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The Director, Growth Strategy & Operations serves as a trusted operational leader and deputy to the VP of Strategy & Operations, helping drive the operating cadence, planning processes, and cross-functional execution for the organization. This individual is responsible for ensuring Growth-wide strategic initiatives move from planning to execution, creating operational rigor, driving accountability, and enabling leadership teams to make informed decisions quickly. This is a highly cross-functional role requiring exceptional program management, executive communication, analytical thinking, and organizational leadership. The ideal candidate thrives in ambiguity, brings structure to complex initiatives, and influences without formal authority.

This position is an individual contributor role reporting to the Vice President, Strategy & Operations.

Responsibility

Partner with the VP of Strategy & Operations and functional Strategy & Operations leads to manage annual planning, OKR reviews, quarterly business reviews, and long-range planning processes
Develop executive-ready materials, business reviews, strategic narratives, and decision frameworks
Monitor progress against strategic priorities, identifying risks, dependencies, and opportunities for intervention
Drive operational excellence across planning processes and organizational initiatives
Own the day-to-day execution of company operating rhythms for Growth. Support Growth leadership meetings, business reviews, planning sessions, and offsites
Oversee the Growth organization budget, ensuring functions optimize spend while achieving revenue targets
Ensure action items, decisions, and commitments are communicated and completed
Maintain visibility into organizational priorities and proactively escalate issues requiring executive attention
Lead complex initiatives that span Marketing, Product, Sales, Customer Success, Finance, and Operations
Coordinate stakeholders, resolve cross-functional dependencies, and ensure programs deliver measurable business outcomes
Build repeatable processes that improve execution, transparency, and accountability
Synthesize data from multiple sources into concise recommendations for executive leadership
Develop dashboards, status updates, and executive communications that enable informed decision-making
Support Growth LT through the operational alignment across Growth Strategy & Operations teams
Mentor and develop functional Strategy & Operations team members
Foster a culture of accountability, continuous improvement, and operational excellence
Serve as a trusted leader and proxy for the VP when appropriate

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

12+ years of experience in Strategy & Operations, Business Operations, Finance, Chief of Staff, Program Management, or Management Consulting
Experience leading planning processes, budget management, operating cadences, OKRs, and business reviews
Experience building frameworks, business cases, and executive presentations
Experience influencing senior leaders without direct authority
Experience in project management with exceptional attention to detail and follow-through

Preferred

Demonstrated success leading enterprise-wide cross-functional initiatives
Experience managing and developing high-performing teams
Comfortable leveraging AI tools to improve productivity and operational efficiency
Exceptional executive communication skills, both written and verbal

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $164,700.00 - $266,000.00 base salary

This role is also eligible for the following:

Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Life at DocuSign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

EEO Statement

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster

Growth Strategy & Operations Director