GSOC Supervisor (Morning & Overnight Shift)

Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. GSOC Team Lead/Shift Lead/Supervisor I Position Summary: The GSOC Team Lead provides operational, administrative and direct support to GSOC operators. This role will enhance GSOC effectiveness by improving incident coordination, operational support and professional development for GSOC operators. Key Responsibilities Operational Support Lead in daily SOC operations and provide task management and operational oversight. Manage user accounts, roles, and permissions across application portfolio. Monitor and report on system health concerns for alarms access control, surveillance, incident management and other security systems. Supervise the Security Operations team to ensure seamless and continuous GSOC support. Validate that operator actions align with runbook and site-specific requirements. Coordinate with site security, facilities, REFM, IT, HR, Legal, Comms, and business leadership as required to handle Crisis events. Apply escalation matrix consistently and promptly per policy. Incident Management Assume Incident Commander role for Crisis-level incidents per escalation policy. Maintain a communication cadence during evolving incidents and crisis events as needed. Support operators in compiling situational reports and incident summaries. Ensure timely triage, categorization, and prioritization of alerts and cases. Provide oversight of incident documentation workflows, proper escalation channels and resolutions. Coordinate production and delivery of emergency notification and mass communications. Conduct post crisis/incident reviews to identify process improvements Training Support Assist in creating, updating, and conducting training material with GSOC Operators. Assist in onboarding new GSOC staff and training to include tools, procedures, policies, escalation expectations. Perform and track onboarding sessions for new GSOC operators along with refreshers with existing staff. Conduct scenario-based drills (active threat, severe weather, bomb threat, medical emergency, workplace violence) for operators on processes and crisis response. Identify gaps in SOPs discovered during real incidents and propose revisions. Proposed Schedule: Monday-Friday (Morning Shift - 6am -2pm) Monday-Friday (Over Night Shift - 10 pm - 6 am) Skills Experience with real time monitoring, incident management, and crisis response. Proficiency in security platforms, access control systems, incident management applications and video surveillance systems. Familiarity with OSINT techniques, threat monitoring and crisis management. Strong situational awareness skills and an ability to analyze active threat intelligence. The ability to follow and improve guidelines for emergency response, crisis communication and incident escalation. Education Associates/Bachelor’s degree in Cybersecurity, Information Security, Information Technology, Information Systems, Security Management, Risk Management, Cyber Defense, Digital Security, Cyber Intelligence, Security Studies or in related field or equivalent work experience required. Experience 1-2 years of experience in a SOC/GSOC environment. Working Conditions Normal office environment Must be able to be on-call or work weekends and extended periods to implement and maintain physical security systems and support physical security operations No travel expectations at this time. Annual Salary $100,450.00 - $157,850.00 The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations. At this time, GEICO will not sponsor a new applicant for employment authorization for this position. The GEICO Pledge: Great Company: Protecting customers through life’s twists and turns with innovation and integrity. Great Careers: Personalized development programs, mentorship, and certification assistance. Great Culture: Inclusive and collaborative culture rooted in shared success. Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.