GTM Operations Manager

Location: London preferred. Hybrid. Remote considered for exceptional candidates working UK hours.

About Zorro

Our platform helps lenders, brokers, investors and advisory firms discover opportunities before everyone else. We combine Companies House, financial data, ownership records, buying signals and hundreds of other data sources into one trusted record for every business.

Our AI agents monitor the market, identify companies that match a customer's strategy, qualify them, personalise outreach and help generate new opportunities.

Everything is built in house. Engineers, product and commercial teams work side by side, shipping improvements every week. Customer feedback quickly becomes product improvements, giving everyone the opportunity to shape the platform as it grows.

The role

You'll work directly with founders, customers and engineers to improve every stage of the customer journey.

One day you'll be onboarding a new customer. The next you'll be analysing campaign performance, improving an AI workflow or helping shape a new product feature.

You'll own outcomes, identify opportunities to improve, and help build repeatable processes that scale.

What you'll do
Customer Success

• Own customer relationships from onboarding through renewal

• Become the primary contact for your accounts

• Lead regular customer reviews and recommend next steps

• Help customers achieve measurable results using Zorro

GTM Operations

• Build and refine target audiences

• Plan and optimise outbound campaigns

• Analyse campaign performance and identify opportunities for improvement

• Work with founders to improve messaging and commercial strategy

• Support new customer onboarding and implementation

Product & AI

• Capture customer feedback and work with engineers to improve the platform

• Improve internal workflows through automation

• Use AI to increase quality, efficiency and consistency

• Help define future product capabilities based on customer needs

What we're looking for

• Experience in Customer Success, RevOps, GTM Operations, Growth or Account Management

• Excellent written and spoken English

• Strong commercial thinking and communication skills

• Comfortable analysing data and making recommendations

• Experience with outbound platforms such as Instantly, Smartlead, Apollo or HubSpot is an advantage

• Curious about AI and modern go to market strategies

Nice to have

• Experience working with SaaS or fintech products

• Experience with workflow automation

• SQL or Python

• Familiarity with UK B2B data

Why join Zorro

• Build the future of AI for finance

• Work directly with experienced founders

• Shape both the product and the commercial strategy

• Own meaningful projects from day 1

• Small team, fast execution and real responsibility

• Clear progression as the business grows

If you're excited about AI, customer success and building systems that scale, we'd love to hear from you.

• Apply with your CV and tell us about a project, customer or process you've improved and the impact it had.