Guest Experience Executive (Hospitality & Premium Services) - India

This is a remote position.

• Deliver exceptional, end-to-end guest experience across all touchpoints
  
• Act as a single point of contact for high-value guests and VIP stakeholders
  
• Anticipate guest needs and proactively resolve concerns with minimal escalation
  
• Coordinate with internal teams (operations, housekeeping, travel, concierge, etc.) to ensure flawless execution
  
• Manage personalized guest preferences, special requests, and bespoke services
  
• Handle escalations with professionalism, discretion, and speed
  
• Support executive-level hospitality requirements when assigned to C-Suite environments
  
• Ensure confidentiality, especially when dealing with high-profile individuals
  

• This role operates in a 24x7 service environment; flexibility in shifts is mandatory.
  
• You may be assigned to:
  
• A hotel property under a hospitality chain, or
  
• A corporate/C-Suite office environment as a dedicated Guest Experience Executive
  
• Certain client assignments may require:
  
• Travelling with guests/executives
  
• Handling offsite engagements, events, or business trips
  
• This is not a fixed-location role in all cases; adaptability is critical.
  

Requirements

• Background in Hospitality, Hotel Management, or Luxury Services (Diploma or Degree is required)
  
• Strong interpersonal and communication skills
  
• High level of grooming and professional presentation
  
• Ability to work under pressure in dynamic environments
  
• Discretion and confidentiality in handling sensitive information
  
• Prior experience in guest relations, front office, concierge, or premium service roles preferred
  
• Conversational English + Local Language is mandatory
  

Benefits

Role Benefits & Work Details

• Shift Duration: 9 hours to 12 Hours
  

• PF/ESIC/Medical Insurance

• Salary + Incentives + Shift Allowance (Client Dependency)
  

This is a Multiple Location Opening in India. This is not a remote Job