Guest Experience Manager

Company Description

VKR Ventures LLC is dedicated to providing guests with unforgettable experiences through its portfolio of exclusive luxury vacation rentals. Our properties are designed to deliver exceptional comfort, top-tier amenities, and impeccable hospitality. We strive to exceed expectations by offering personalized services to create memorable stays. Our commitment is to redefine vacation living for travelers seeking extraordinary getaways.

Role Description

As a Guest Experience Manager, you will oversee and enhance the experience of our guests by ensuring top-notch service and meticulous attention to their needs. This full-time, remote role involves coordinating guest communications, resolving inquiries, leading customer service initiatives, and training team members to elevate service standards. You will also collaborate across teams to implement strategies that enhance the guest journey from booking through post-stay follow-ups.

Qualifications

• Strong skills in Customer Satisfaction, Customer Service, and Guest Experience management
• Excellent Communication abilities to interact effectively with guests and team members
• Experience in Training staff to deliver exceptional service and maintain operational excellence
• Proactive problem-solving and decision-making skills
• Proficiency with customer relationship management tools and software
• Flexibility and adaptability to work effectively in a remote environment
• Previous experience in the hospitality or luxury rental industry is a plus
• Bachelor’s degree in Hospitality, Business, or a related field is preferred
• Familiarity with leveraging Artificial Intelligence (AI) tools to optimize guest communications, streamline daily workflows, and personalize the booking experience
• Proficiency in basic graphic design and multimedia editing (e.g., Canva, AI based Editing Tools) to create visually engaging Social Media Marketing Posts, digital welcome books, and instructional property guides.

Note: This is a hands-on, fully remote role requiring at least 2.5 years of experience in hospitality or guest experience management. Candidates should be comfortable working flexible shifts of approximately 9–11 hours, with reasonable breaks provided. Previous experience managing luxury vacation rentals is highly preferred, and prior experience supporting U.S.-based hospitality operations or guests will be a significant advantage.