GUEST EXPERIENCE SPECIALIST - EVENT AGENCY

At egg we make experiences. Real ones.

The kind that take creativity, sharp thinking, attention to detail and, every now and then, a sense of humour when everything changes five minutes before launch.

We work across countries, cultures and clients, so things move fast and no two days look the same. That's part of what we enjoy. It also means we need people who can stay calm under pressure, take ownership and care about getting things right.

We laugh a lot too. Sometimes at work. Mostly at ourselves.

At egg, we care about each other as much as we care about our clients and our business. We're collaborative, curious and straightforward. We help each other out when things get busy, we challenge each other to think differently, and we don't leave problems for someone else to solve.

No big egos. No hiding mistakes. No silent chickens in this nest.

Which brings us to you

You're organised, service minded and naturally good at making things run smoothly for other people.

You enjoy finding solutions, managing the details and making sure every guest receives the right support at the right time. You're comfortable working independently, handling a variety of requests and adapting when plans change.

You're also digitally confident, enjoy working with systems such as Cvent and understand that a great guest experience often comes down to getting the details right behind the scenes.

You care about outcomes, quality and continuous improvement. You’re also curious about smarter ways of working including AI, automation and better tools that make work less painful and more powerful.

Most importantly, you get things done. Properly. No half-cracked eggs.

What you’ll be doing

You'll help deliver seamless guest experiences, handling everything from individual requests to arrangements for small groups.

• Manage guest requests from initial enquiry through to completion, including travel, accommodation, registrations, bookings and guest communications.

• Coordinate individual guest arrangements and small group requests, typically for groups of ten or fewer, ensuring every detail is taken care of.

• Use Cvent to manage registrations, maintain accurate guest information and keep event data up to date.

• Act as a point of contact for clients and guests, responding to requests, resolving issues and keeping everyone informed throughout the process.

• Monitor bookings, costs and budgets, maintain accurate records and provide timely reporting.

• Ensure all arrangements meet client requirements and applicable pharmaceutical compliance regulations, while identifying opportunities to improve processes and the guest experience.

What you’ll bring

(We really mean it. Candidates who do not meet the following criteria will not be considered.)

Experience & skills

• 3+ years of experience in guest services, delegate management, travel coordination or a similar event operations role.

• Previous experience working within the pharmaceutical and/or healthcare events industry.

• Strong hands on experience with Cvent, including registrations, guest data management and reporting.

• Experience coordinating travel, accommodation, bookings and communications for guests or event participants.

• Excellent organisational skills and attention to detail, with the ability to manage multiple requests and changing priorities.

• Strong customer service, communication and problem solving skills.

• Comfortable working independently, taking ownership and knowing when to flag an issue.

• Good working knowledge of Microsoft Office, particularly Excel.

• Fluency in English & Spanish (No scrambled oeufs at egg, svp.)

How we work at egg

Things move fast here. Priorities shift. Clients expect excellence.

The people who thrive at egg tend to:

• Take ownership and get things done

• Stay calm when priorities change

• Focus on outcomes and quality

• Be comfortable with ambiguity

• Look for smarter ways of working, including AI and technology

• Balance creativity with structure and execution

Bonus points if...

• You've worked in a fast-moving agency or client services environment

• You've used AI or automation tools to improve how you work

• You have experience working in international or cross-cultural teams

• You speak additional languages

• You enjoy improving processes, not just following them

What we bring to the table

• Flexible working setup (remote in some places, hybrid in others)

• Competitive salary + performance-based bonus

• Home office / tech stipend, lunch vouchers

• Smart, supportive colleagues who genuinely enjoy working together

• International career opportunities + annual global offsite in somewhere excellent

• Free coffee, pet-friendly offices and a culture that cares about people as much as performance

(Yes, the coffee is good. We're not monsters.)

The hiring process

• Online application (you’ve swiped right)

• First intro call (we’ve swiped right too — let’s see if there’s chemistry)

• First interview (time to crack things open a bit)

• Second interview (meet the family — don’t worry, they’re mostly well-behaved eggs)

• Offer (we’re in love. hope you are too)

The most important bit

At egg, feedback goes in all directions: up, down and sideways. We believe accountability and kindness can coexist.

It’s okay to make mistakes here, as long as we own them, learn from them, and don’t keep serving them sunny-side up forever.

We’re proud of a team made up of people from all walks of life, backgrounds and perspectives. We believe this makes our work better, our thinking sharper, and our outcomes stronger.

We welcome applications from all genders, including transgender and non-binary people, as well as BIPOC communities, LGBTQ2S+ communities, and people with visible and non-visible disabilities.

We are also an ESG-driven company committed to making a positive impact beyond our own walls.