Guest Relations Agent

Job Title: Remote Guest Relations Agent Hourly Pay: $17 - $28/hour Summary: We are seeking a skilled Guest Relations Agent to provide high-quality service and personalized attention to guests. You will ensure a positive and memorable experience by addressing guest needs, handling concerns, and offering tailored recommendations. If you have a passion for hospitality and enjoy making guests feel valued, apply today! Job Responsibilities: Welcome and assist guests with check-ins, check-outs, and special requests Handle guest complaints and concerns with professionalism, ensuring quick resolutions Assist with transportation, reservations, and excursions Provide information on hotel amenities, services, and local attractions Personalize guest experiences by remembering preferences and making recommendations Ensure all guest interactions are handled efficiently and courteously Maintain accurate, confidential guest records Collaborate with other departments like housekeeping and concierge Support front desk operations as needed Qualifications: High school diploma or equivalent; degree in Hospitality Management is a plus 1+ years of experience in guest relations, front desk, or customer service Excellent verbal communication and interpersonal skills Strong problem-solving abilities and calm under pressure Detail-oriented with a focus on guest satisfaction Proficiency in hotel management software and office tools Flexible availability, including nights, weekends, and holidays Perks & Benefits: Competitive hourly pay: $17 - $28 Health, dental, and vision insurance Paid time off, sick leave, and holidays Employee discounts on hotel services and accommodations Professional growth and advancement opportunities Friendly and supportive team environment