Guest Services Coordinator

Job Title: Remote Guest Services Coordinator Hourly Pay: $17 - $23/hour Summary: We’re looking for a service-minded Remote Guest Services Coordinator to ensure guests enjoy a smooth and memorable experience from arrival to departure. You’ll handle reservations, assist with special requests, coordinate guest activities, and act as a liaison between departments to meet every need. If you thrive in hospitality and love delivering exceptional service, we want to hear from you. Job Responsibilities: Welcome guests and assist with check-ins, check-outs, and service requests Coordinate guest activities and make reservations for dining, tours, and local attractions Provide information on hotel amenities and area highlights Address guest inquiries and resolve concerns quickly and professionally Collaborate with departments like housekeeping and concierge to fulfill requests Maintain accurate guest records and preferences to deliver personalized service Organize special experiences such as VIP treatments and celebrations Manage guest amenities and ensure all requests are handled efficiently Keep shared digital spaces and communication organized and up-to-date Qualifications: High school diploma or equivalent required; degree in Hospitality or related field preferred 13 years of experience in customer service or hospitality Excellent communication, multitasking, and organizational skills Calm under pressure with a proactive, guest-first approach Proficiency in hotel management systems and reservation software Positive, professional demeanor and a collaborative spirit Familiarity with local attractions is a plus Perks & Benefits: Competitive pay: $17 - $23/hour Health, dental, and vision insurance Paid time off and sick leave Employee discounts on services and stays Career development and advancement opportunities Supportive, inclusive team culture